Veterinary Receptionist

Benefits

• 401(k)
• Bonus based on performance
• Company parties
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

We are a well-established, compassionate animal hospital in Fair Lawn, New Jersey, dedicated to offering a wide range of services for felines, canines, and exotics. Our team is growing, and we are seeking an enthusiastic, detail-oriented Veterinary Receptionist to join our front desk and deliver outstanding client service in a fast-paced environment.

• Greet clients and patients warmly upon arrival, efficiently handle check-in and check-out processes, including processing payments, reviewing invoices, and scheduling follow-up appointments.
• Answer incoming phone calls with a professional and empathetic sales approach to appointment scheduling, promoting wellness plans, preventive care, and recommended services to support pet health.
• Scan, organize, and properly handle medical records to ensure accuracy, confidentiality, and easy access for the veterinary team.
• Receive and communicate lab results to clients clearly and compassionately, while coordinating with the medical team for timely follow-ups.
• Multitask effectively in a busy environment, managing multiple phone lines, client inquiries, and administrative duties simultaneously.
• Maintain a clean, welcoming reception area and assist with general administrative tasks as needed.

• Excellent communication skills — both verbal and written — with the ability to interact compassionately with clients, often during emotional or stressful situations.
• Strong multitasking abilities and attention to detail in a high-volume setting.
• Familiarity with veterinary terminology, procedures, and common medications.
• Experience using a sales-oriented approach when handling appointment calls and recommending services.
• Proficiency in scanning documents and proper handling/updating of medical records (experience with veterinary software such as Cornerstone or similar is a plus).
• Comfortable working with cats and dogs, and able to remain calm in a dynamic animal hospital environment.
• Previous experience as a veterinary receptionist or in a customer service role (preferably in a medical or veterinary setting) is strongly preferred; we are willing to train the right candidate.
• High school diploma or equivalent required.