Wireless Sales Associate

GP Mobile, is one of the largest T‑Mobile Premium Retailers in the United States. We are looking for highly motivated people to join our team.

Mobile Experts (ME) work as a member of a Retail Team to bring the T‑Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services. They thrive in a fast‑paced environment, where technology innovations, customer needs, and the retail experience continuously evolve. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry.

They continuously work to build expertise in uncovering our customers’ needs and have a passion to educate, demonstrate, and recommend device and service solutions. This role is a learning role, where new associates work with their team and proactively build skills and proficiencies, in preparation for the next level up as a Retail Associate Manager. As a Mobile Expert, you will be required to successfully complete new employee training.

• Build proficiency related to serving and selling to our customers, while providing a world‑class customer experience and building loyalty by:
• Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in‑store.
• Exploring individual needs and providing hands‑on demonstrations of the latest and greatest technology in‑store.
• Side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to cutting‑edge IoT devices.
• Approaching service and sales needs with composure, integrity and compassion.
• Become skilled with and consistently use digital tools in interactions and onboarding to actively demonstrate:
• How our ever‑expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning‑fast LTE network.
• Why T‑Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
• Completes training on T‑Mobile in‑store experience, new skills and processes, knowledge of systems and reference resources.
• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
• Establishes relationships with and partners with T‑Mobile employees across channels, including business and customer service to:
• Collectively own the customer experience and resolve issues, creating a seamless, run‑around‑free environment.
• Successfully identify and handoff small business leads.
• Support team initiatives and create an inclusive environment.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!
• Competitive drive and proven ability to succeed in a fast‑paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.
• Effective at balancing customer needs and performance goals.
• 6 months of customer service and/or sales experience, retail environment preferred.

• Competitive base pay plus milestone bonuses
• Benefits for part‑time and full‑time associates
• Medical, dental and vision benefits
• Generous paid time‑off programs
• Phone service discounts
• Serious growth potential for your career!

• At least 18 years of age
• Legally authorized to work in the United States
• High School Diploma or GED
• Bilingual candidates encouraged to apply

At GP Mobile we are dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. We are an equal opportunity employer and welcome everyone to join our team.