Office Assistant ; PCN

Position: Office Assistant 1 (PCN 064665M)

Effective July 1, 2025 the wage for this position increased by 3 %. The wage listed in this job posting reflects the increase.

** THE RECRUITMENT PERIOD FOR THIS VACANCY HAS BEEN EXTENDED**

This position is open to Alaska Residents only.
Please check our residency definition to determine if you qualify.

The Department of Family and Community Services,
Office of Children's Services (OCS) is
recruiting for full-time
Office Assistant 1 located in
Fairbanks, Alaska.

What You Will Be Doing
As an Office Assistant 1, this position is responsible for greeting visitors and taking calls to the Fairbanks Regional Office and routing them appropriately. You will be providing clerical support to the administrative unit who perform a wide variety of tasks and work together to support a large team of social workers in multiple regions throughout the state. Your duties will include receiving and routing calls and visitors, data entry, logging, filing, and other clerical duties as needed

Our Organization, Mission, and Culture The Office of Children's Services strives for a diverse and inclusive workforce where safety and wellbeing are paramount and employees at all levels promote a culture where everyone is valued, treated equitably, and treated respectfully.

The Mission of the Office of Children's Services is:
Ensuring the safety, permanency and well-being of children by strengthening families, engaging communities, and partnering with Tribes.

Everything we do is underpinned by our Core Values.
Benefits of Joining Our Team
This position provides a variety of responsibilities in an energetic, professional office environment, working with an experienced administrative team, and is ideal for someone with strong organizational skills and excellent attention to detail.

Your first 6 months in the agency are probationary and considered a training period, with formal and on-the-job training with your supervisor and your colleagues.

Full-time benefits of this position include but are not limited to:
Insurance Benefits;
Retirement Benefits;
Paid Leave; and twelve paid holidays per year. Please see the benefits tab on this posting for more information.
Working Environment You Can Expect
This position is located in the Fairbanks office working as part of the clerical support unit, an integral part of our efficient administrative team.

For information on the Fairbanks community (including schools, hospitals, housing) please review the Alaska Community Profiles.


We Are Seeking a Candidate with the Following Competencies:

Clerical:
Knowledge of filing, typing, entering data, maintaining records, and using and completing forms.

Computer Skills:
Uses computers, software applications, databases, and automated systems to accomplish work.

Customer Service:
Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services;

is committed to providing quality products and services.

Reading:
Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.

Oral Communication:
Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Special Note

• All positions require valid  successful completion of a background investigation, including fingerprinting and a criminal records check.
• The successful candidate may be required to attend multiple training courses normally located in Anchorage.

A cover letter is NOT required for this position. Your complete application will be used to determine which applicants will…