Scheduling Support Specialist

COOK INLET TRIBAL COUNCIL, INC.

Job Title:

Scheduling Support Specialist I/II Department:
Behavioral Health

Reports To:

Administrative Services Supervisor Supervises:
None FLSA Status:
Non-Exempt Pay Grade: N3 (I), N4 (II) Job Type: Regular, Full-Time AKBCU:
Yes ICPA:
No General Functions:

The Scheduling Support Specialist ensures high-quality participant care by efficiently coordinating and scheduling services for Recovery & Reentry and Behavioral Health programs. This position is responsible for gathering and maintaining program data to meet BH, ASAP, OCS, and Drug Court requirements through accurate documentation and electronic health records management. Working in partnership with our people, the Scheduling Support Specialist develops opportunities that fulfill our endless potential by facilitating access to behavioral health and recovery services.

The role requires collaboration with external partners, internal Behavioral Health and Recovery & Reentry programs, and the Legal and Billing departments to support seamless administrative operations.

• Collaborate with support and clinical staff as part of the care team to deliver optimal customer service and clinical outcomes.
• Complete new participant profiles, contact participants to schedule appointments, update guarantor information, and verify insurance eligibility in a timely, professional, and courteous manner.
• Perform patient identification, registration, and appointment scheduling, ensuring all required signatures and documentation are obtained.
• Communicate appointment details to participants, including date, time, location, and any required preparation while responding to participant inquiries regarding scheduling, services, and procedures.
• Manage and update daily appointment calendars for multiple healthcare providers, coordinating appointment rescheduling or cancellations as needed.
• Answer incoming calls and handle follow-up and referral requests to schedule initial appointments while providing front desk support at all Recovery and Reentry locations as needed.
• Accurately and efficiently enter data into the permanent electronic health records (EHR) system while interacting with patients and generating daily or weekly appointment reports.
• Serve as the Legal Liaison between CITC's Legal Department, Behavioral Health and Recovery & Reentry, managing the release and receipt of participant information to internal and external agencies in compliance with 42 CFR Part 2 and HIPAA.
• Complete patient checkout and schedule follow-up appointments as requested by the Behavioral Health and Outpatient Programs.
• Collaborate with healthcare providers to confirm availability and assist in resolving scheduling conflicts or delays.
• Draft, edit, and prepare letters, documents, and other correspondence for mailing as requested.
• Actively participate in CITC privacy training and protect participant information in accordance with federal and state laws, CITC policies, procedures, and practices.
• Access protected health information only to the extent necessary to complete job duties and share information on a need-to-know basis.
• Report any concerns regarding privacy policies and observed violations to the designated Privacy Officer.
• Perform all related duties as needed and assigned.

• Perform all duties and responsibilities of Scheduling Support Specialist I with a high level of advanced proficiency.

• Strong client service skills, both in person and over the phone.
• Excellent verbal and written communication abilities, including proper grammar, vocabulary, spelling, and proofreading.
• Flexible and adaptable to shifting priorities and needs.
• Strong time management skills with the ability to handle multiple deadlines and projects efficiently.
• Excellent organizational skills.
• Proficient with computers: word processing, email communication, internet resourcing, spreadsheets, and EHR systems.
• Ability to work independently and with minimal supervision while maintaining attention to detail.
• Strong problem-solving and critical thinking skills.
• Demonstrated knowledge and understanding of the social, health, educational, training, and cultural needs of the Alaska Native and American Indian community.

CITC Values, Respectful Leadership, Professionalism, Emotional Intelligence, Problem Solving/Critical Thinking, Communication Skills.

• Continued employment is contingent upon…