Assistant Mgr, Customer Service Sales Operations

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GCI's Assistant Mgr, Customer Service Sales Operations will oversee and manage a team of customer service agents that are responsible for ensuring a high-quality customer experience by providing prompt, courteous assistance, and accurate information to customers on all company products and services. Manage and oversee activities and performance, track sales goals, and set individual sales targets. Responsible for daily operations to ensure a professional, efficient, and effective process.

Implement and manage successful sales initiatives, sales goals, inventory, cash balancing, and high-quality customer service. Provide training, guidance, and assistance to the agents, answering inquiries regarding company product lines. Help to resolve or appropriately escalate customer concerns, problems, and complaints efficiently. Meet or exceed sales goals.

Minimum Qualifications

Required: A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

• High School diploma or equivalent.
• Associate degree in Business Management, Marketing, Computer Science, or related field.
• Minimum of three (3) years of experience in a customer service environment, including:
• A minimum of one (1) year in a lead role.
• Working knowledge of telecommunications industry products, services, and customer service activities (face to face and/or phone to phone).
• Experience promoting sales, retaining customers, and ensuring customer satisfaction.
• Knowledgeable and competent in internet, cable, wireless, LAN/WAN networking, telecommunications, data communications, or telephony topology systems.

EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.

• Mid-Senior level

• Full-time

• Customer Service and Management

• Telecommunications

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