PFD Technician

• Review, research, and process Permanent Fund Dividend (PFD) applications to determine eligibility in accordance with statutes, regulations, and division policies.
• Analyze applicant information and supporting documentation, conduct research, and request additional information needed to make accurate eligibility determinations.
• Provide professional customer service by assisting applicants in person at the front counter, by telephone, and through email regarding PFD eligibility, application requirements, and program procedures.
• Prepare written correspondence, document findings, and issue eligibility decisions, including approvals and denials.
• Maintain accurate electronic records; identify discrepancies or potential fraud; and collaborate with coworkers and other agencies to resolve application issues.
• Manage multiple assignments and deadlines while using computer systems extensively and conducting independent research.
• Handle confidential applicant information in accordance with policy and maintain professionalism and courtesy, even when assisting frustrated or upset applicants.

The Permanent Fund Dividend Division is committed to administering Alaska’s PFD program fairly, accurately, and efficiently while providing professional and responsive service to the public. We value integrity, accountability, teamwork, and respect, and we work collaboratively to ensure eligibility decisions are consistent with applicable laws and regulations. Employees contribute to a culture of public trust by helping applicants navigate the PFD process, applying laws and policies accurately, and safeguarding confidential information.

Joining the Permanent Fund Dividend Division offers the opportunity to make a meaningful difference for Alaskans by helping ensure applicants receive benefits for which they qualify. Our supportive and team-oriented environment encourages development of skills in customer service, research, problem-solving, and interpreting laws and regulations. This flexibly staffed Technician I/II position provides opportunities for professional growth and advancement as employees complete an approved training plan and demonstrate required competencies.

We value work-life balance and aim to create an environment where employees feel supported and appreciated.

This full-time position is located in the Permanent Fund Dividend Division’s Fairbanks office. The work involves a fast-paced public service setting with regular interaction with applicants at the front counter, as well as through phone and email. Daily responsibilities include reviewing applications, researching eligibility issues, and providing customer assistance. The role requires extensive computer use, independent research, and careful attention to accuracy in recordkeeping.

Routine travel is not required.

• Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.
• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
• Problem Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.
• Oral Communication: Makes clear and convincing oral…