Emergency Services Dispatcher ; Multi-PCN

Position Title:

Emergency Services Dispatcher 1

Alaska State Troopers – Fairbanks. This recruitment is open to Alaska residents only and is exempt from the hiring freeze (Administrative Order 358).

Job type:
Front‑line emergency dispatcher. Applicants must meet the Alaska Residency Requirement.

• Maintain positivity and resiliency while providing support for the field enforcement units of the Department of Public Safety at the Alaska State Troopers Northern Operations Center.
• Display professionalism, compassion, and support to all individuals contacted in the line of duty—including the public, field enforcement units, civilian staff, other agencies, and coworkers.
• Answer emergency and non‑emergency calls for service via radio and phone for areas throughout the state of Alaska.

• Experience producing consistently high‑quality work in an environment with numerous interruptions and rapidly shifting priorities.
• Ability to work with confidential and sensitive information.
• Willingness to work shift work, weekends, holidays, and overtime.
• Ability to operate multiple telephone lines.
• Exceptional critical thinking skills.
• Minimum of two years of work experience, including 6 months of clerical tasks (greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, maintaining logs) and a typing speed of at least 30 words per minute with no more than three errors per minute.
• Or an equivalent combination of education and experience substituting up to 18 months.
• Background investigation required upon initial employment.
• Ability to multitask and maintain emotional control and composure to work effectively during emergencies, crisis situations, and/or extremely stressful conditions.

Training opportunities for skill development and career progression within the Department of Public Safety.

Mission‑critical pay bonus of 30% is offered.

Position is based in Fairbanks, located at 1979 Peger Road in a secure facility. The work environment is fast‑paced, answering more than 135,000 calls per year.

Background check:
Fingerprint‑based criminal history background check; applicants with criminal convictions will not advance.

Confidentiality agreement required.

Non‑required: cover letter; typing test of 30 words per minute required; three professional references (two from a current or former direct supervisor). Applicants must provide references and demonstrate typing skill online.

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation or alternative communication formats should contact the Division of Personnel & Labor Relations. The State of Alaska is an equal opportunity employer.

Rhonda Phillips, Emergency Dispatch Manager
Phone: 907‑451‑5306
Email: rhonda.phillips