Emergency Services Dispatcher

ALASKA RESIDENCY REQUIREMENT

The recruitment is exempt from the hiring freeze (Administrative Order 358). This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirement in order to be considered for employment at this time.

• Maintain positivity and resiliency while providing oversight of the daily operations of subordinate dispatch personnel.
• Model the highest level of professionalism, compassion, and support to individuals contacted in the line of duty. This includes, but is not limited to, the public, field enforcement units, civilian staff, other agencies, and coworkers.
• Display the ability to perform all duties of subordinate staff.
• Train, mentor, build, and lead a high performing team of individuals with varied backgrounds in a high stress, fast‑paced, always changing environment.

30% mission‑critical pay bonus to job posting

The Department of Public Safety strives to preserve the peace, enforce the law, prevent and detect crime, and protect life and property. As an Emergency Services Dispatcher, you would be instrumental in ensuring this mission is met by providing direct support for law enforcement activities. As a member of the dispatch center’s leadership team, you would be instrumental in providing a positive workplace culture based on transparent communication, teamwork, continuing education, accountability, respect and integrity.

In this position, you will be able to use your training and experience to lead an exceptional team of dispatchers in helping the public and assisting State Troopers. Emergency Services Dispatchers serve as the first point of contact in emergency situations and are the lifeline for many citizens around the State of Alaska and State Troopers in the field. You will be provided training opportunities to further your skills and will be able to help in assessing training needs and developing training for others.

The Emergency Services Dispatcher 2 position is based in Fairbanks and located at 1979 Peger Road in a secure facility. The work environment is fast‑paced – we answer more than 135,000 calls per year. Each day is dynamic with the opportunity to interact with people from many different backgrounds and provide life‑saving assistance in many challenging situations. You will be part of a team of dispatchers who truly are the heart of the telecommunications services provided by the Department of Public Safety.

• Applicants who demonstrate skill in multitasking and prioritizing emergency and non‑emergency situations under rapidly changing circumstances, demonstrated by a minimum of 3 years’ experience in an emergency dispatch center.
• Applicants with the ability to work shift work, including nights, weekends, and holidays.
• Applicants with the ability to communicate effectively with others in stressful or emergency situations.
• Applicants with the ability to train, lead, build, and direct teams with positive interpersonal skills.

Three years of experience as an Emergency Services Dispatcher 1 with the State of Alaska or the equivalent elsewhere.

Special

Note:

Specific positions in this job class may require incumbents to be Emergency Medical, Police, or Firefighting Dispatch certified. Shift work may be required. A background investigation will be required upon initial employment. This job class requires individuals to multitask and maintain emotional control and composure to work effectively during emergencies, crisis situations, and/or extremely stressful conditions.

A cover letter is NOT required for this position. Your complete application will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.

• A typing test demonstrating the ability to type 40 words per minute must be submitted with the application. There are many free websites where typing tests can be performed and recorded.
• List of three (3) professional references, two of which are from a current or former direct supervisor.

• Spec…