Emergency Dispatcher

Coordinate both emergency and non-emergency public safety response in order to protect life and property.

• Effectively communicate with people by giving information, directions and instructions via telephone and radio.
• Gather information; receive complaints and/or requests for service (both routine and emergency), via a multi-line telephone system and/or through multi-channel radio equipment as prescribed by policy and procedure.
• Using highly technical equipment, develop the ability to dispatch resources in accordance with the Department’s Standard Operating Procedures.
• Monitor mutual aid data and radio channels.
• Correctly determine department responses for varying Police/Fire/EMS emergency situations
• Provide accurate contact with and deployment of department personnel and equipment to maintain continuous situational awareness
• Prioritize actions during multiple response scenarios requiring division of attention.
• Undergo a periodic audit/review of information queries
• Document each action and response from both emergency and non-emergency request for service utilizing the computer aided dispatch system as well as required logs and forms.
• Perform other related duties as required and assigned.
• May require unrestricted mandatory overtime. 24 hour operations requiring shift work, including nights, weekends, holidays and overtime coverage.

• This position requires the application of communication skills in a calm demeanor with a professional attitude, and a mature disposition all being necessities of the job.
• Ability to type at a net speed of 50 words per minute.
• Ability to operate a computer terminal.
• Ability to understand and operate a basic computer program functions such as file, save, recovery and search.
• Know how to route printing jobs to different printers.
• Understand and use capabilities of e-mail.
• Be able to memorize hot key functions.
• Maintain a high level of competency in case file management.
• Accurately track and submit documents to/from agencies and personnel.
• Correct recording of information to/from case files to database.
• Be able to read, comprehend and communicate legal and non-legal documents such as driving records, criminal histories, citations, domestic violence paperwork, no-code death advisements, and warrants.
• Maintain strict confidentiality of all calls, conversations, and written materials.
• Ability to provide geographical detail within service areas.
• Prepare and maintain numerous logs, files, report forms, statistical data and correspondence using correct English, spelling, punctuation, and grammar.
• Ability to learn, within a reasonable period of training, the operation of dispatch communication equipment.

• High School diploma or GED equivalent required.
• Two years of work experience involving a substantial amount of public contact and office clerical duties.
• Must pass an extensive background investigation, audiological examination, and pre-employment drug testing.
• Emergency Services, Computer, Public Safety Communications, or Military related experience is desired.
• Applicants will be tested to determine experience, skill level, and abilities.
• Telecommunications experience is desired.
• Within one (1) year of appointment, attend and satisfactorily complete an approved supervised training course.

• Be able to obtain and hold a security clearance meeting the requirements of the Alaska Public Safety Information Network (APSIN).
• Qualify and pass all initial and yearly APSIN Exams. Protection of APSIN information required by State law.
• Obtain and maintain Emergency Medical Dispatch and CPR certifications.
• Must possess a valid driver’s license at time of application and be able to operate a motor vehicle.
• Must provide a current (within 30 days of request) driving record from the state in which driver’s license is held.
• Must obtain a valid State of Alaska Driver’s License with satisfactory driving record at time of hire.