Patient Services Representative I/II Job Fairbanks area,Alaska USA,Healthcare

$1,000.00 retention bonus (1/2 paid at six months and remainder paid at one year) for new hires.

This position performs registration duties including patient check-in and check-out, payment posting, and collection.

Minimum Qualifications:

Education

High School Diploma or Equivalent

Experience

One-year recent experience in an office setting and one-year recent customer service experience or two years recent customer service experience. A recent healthcare office program certificate may substitute for experience. Prior experience in a medical, behavioral health, or dental office is preferred.

Essential Functions:

PSR I:

Report to work as scheduled, on time, and prepared. Remain for the entire shift.

Note:

ability to work all shifts with one-week notice unless in an emergency. Shifts start at 7:30 am and end at 6:00 pm.

Serve as ambassador to ICHC with patients, vendors, and visitors.

Greet and assist patients in the waiting room, monitor wait times, maintain cleanliness, and provide requested forms and items.

Perform general housekeeping including inspecting entrances, exits, waiting areas, and restrooms throughout the day.

Route incoming patients appropriately.

PSR II:

Perform all PSR I duties.

Handle insurance documentation and verify eligibility for sliding fee scale (SFS).

Complete training to become a Certified Application Counselor.

Assist uninsured patients with Medicaid and Marketplace enrollment.

Scan and input patient data into electronic health records.

Collect and post payments in PMS.

Check out patients.

Generate patient reminder calls and no-show letters.

Update patient information in Docutrack.

Answer and route phone calls.

Schedule appointments using PMS templates.

PSR III (Lead):

Perform all PSR I and II duties.

Assist with training new registration staff.

Manage scheduling maintenance, including creating, blocking, and deleting schedules.

Back up the Supervisor by preparing weekly employee schedules, including working extended shifts if needed.

Train employees on requirements for becoming Certified Application Counselors.

PSR I, II, & III:

Follow center policies and procedures.

Operate office equipment.

Participate in quality improvement activities.

Perform other duties as assigned.

Knowledge, Skills, and Abilities:

Proficient in Microsoft Office (Word, Excel).
Knowledge of office equipment (copier, fax, printer).
Excellent communication skills.
Organizational and prioritization skills.
Ability to work under pressure.
Attention to detail and problem-solving skills.
Ability to work independently and in a team.
Ability to handle cash and reconcile cash drawer.

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Patient Services Representative I​/II

Patient Services Representative I/II