Patient Care Coordinator - Outpatient Orthopedics Clinic

Overview

Join our dedicated team as a Patient Care Coordinator in our Orthopedics clinic, where your role will be vital in enhancing the patient experience. You will be the friendly face guiding patients through their care journey, from scheduling appointments to providing valuable support during their treatment. Your exceptional communication and organizational skills will ensure that each patient feels heard, informed, and well‑cared for.

If you are passionate about making a difference in patients’ lives and want to be part of a collaborative environment that values compassion and excellence, we would love to have you on board!

• Compensation: $21.39 to $33.43 wage based on experience and education
• Additional Pay:
  Shift Differential for weekends, Annual Increases, Paid Time Off
• Benefits: medical, vision, dental, 401k with employer match
• Education Benefits: FHP Tuition Assistance, Student Loan Forgiveness
• Other Benefits:
  Onsite Gym, Wellness Programs, Discount programs, The Learning Center (childcare services)
• Schedule:
  
  Full‑time, 40 hours per week, 5x8 hour day shifts Monday thru Friday

This position is responsible for providing personalized coordination, clarification and communication of all administrative aspects of care including patient needs assessments, insurance and authorization verification, registration, maintaining and handling of documentation, and scheduling of appointments. This position partners with the clinical care team to ensure a seamless experience for the patient and their family across the entire continuum of their treatment.

This position assists with providing resources to help the patient maintain optimal care. This position performs follow‑up tasks identified during the patient needs assessment for management of patients across the healthcare continuum or when the patient is in the continuum and needs additional resource support.

• Performs patient intake process, which may include pre‑registration/registration. Partners with the clinical care team to determine initial authorizations needed based on the predicted care treatment plan. Obtains patient insurance benefit information for all aspects of the treatment, including, but not limited to, inpatient and outpatient services, prescription drugs, and travel and housing, if necessary. May also answer questions regarding the authorization process and supply information to providers, patients and third party payors.
• Acts as a resource for insurance coverage, which may include obtaining authorizations and notifications throughout the patient’s treatment. Obtains all necessary signatures and documentation required by the patient’s insurance plan. Accurately and completely documents all information into the patient records system to ensure maximum reimbursement. Monitors and updates information regarding insurance data, authorizations, preferred providers and changes in patient’s treatment plan.
  
  Partners with the clinical care team and insurance provider to ensure continued coverage of patient’s care and maximum reimbursement and minimized financial impact to the patient.
• Provides administrative support in maintaining materials such as documents, proposals, routine correspondence, spreadsheets, composing and preparing routine reports, and maintaining records in a variety of business software and database applications for electronic medical records, billing, data management.
• Schedules physician appointments, tests, procedures and surgeries and may provide patient with necessary preparation instructions. Prepares, processes, and manages patient documentation to department database. Acts as a liaison between the patient, billing department, and payor to enhance account receivables, resolve outstanding issues and/or patient concerns.
• Optimizes patient experience by using effective customer service. Communicates continually with patients, other departments, referral networks and providers to ensure appropriate plans and protocols are followed. Uses discretion and is attentive to issues of customer confidentiality. Demonstrates skills in pro‑active resolution and attempts to resolve scheduling conflicts.
• May…