Fairbanks Donor Service Technician​/Phlebotomist

Fairbanks Donor Service Technician/Phlebotomist

1 day ago – Be among the first 25 applicants.

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Wellness resources

Position Title:

Fairbanks Donor Service Technician

Department:
Collections

Reports To:

Fairbanks Center Manager

Position(s) Supervised:
None

Perform screenings and phlebotomy of blood donors, including vitals, health history questions, and blood collection.

• Register potential blood donors at the facility or on mobile drives.
• Review Donor History Forms (DHF) for completeness and consult with RN/Medical Director as needed.
• Perform vital sign checks and finger stick for hematocrit, and conduct confidential donor interviews.
• Verify donors have read and understood pre/post donation instructions and the AIDS information sheet.
• Label specimen tubes and blood donation bags according to donation type.
• Complete donation procedure per standard operating procedures, observe for adverse reactions, and treat as needed.
• Maintain proficiency in all donor processing areas.
• Recruit and schedule potential blood donors.
• Conduct daily, monthly, and quarterly quality control procedures per SOPs.
• Maintain open communication with supervisors and support services.
• Perform duties in compliance with regulatory and accrediting agencies, including OSHA and cGMP.
• Work cooperatively with staff to ensure quality product and customer service.
• Maintain donor and employee confidentiality.
• Document required information on appropriate records.
• May perform additional roles as trained, including preparing standard and special blood components, blood product distribution, and inventory maintenance.
• Resolve customer complaints/issues immediately with relevant departments.
• Support BBA values, quality objectives, and customer service standards.
• Help maintain a positive image of BBA throughout the community and Alaska.
• Promote a cooperative work environment toward objectives.

• Maintain a high standard of courteous, enthusiastic service to internal and external customers.
• Prioritize customer needs in face‑to‑face or telephone contact, delivering timely, accurate, professional service.
• Demonstrate strong problem‑solving skills.

General Knowledge, Skills, and Abilities:

• Strong interpersonal and communication skills.
• Ability to foster a customer‑focused working environment.
• Good organizational skills.
• Problem‑solving and quality decision‑making skills.
• Knowledge of general safety and quality assurance procedures.
• Strong writing skills.
• Ability to instruct and train continuously.
• Ability to maintain confidentiality.
• Strong computer skills.

Prior experience working in a blood bank preferred. Prior experience performing phlebotomy in a medical setting strongly preferred. Demonstrated work experience obtained through one of the approved certification processes.

Minimum one year of phlebotomy experience preferred, preferably in a fast‑paced, highly regulated environment.

Minimum: CPR;
First Aid;
Current Driver’s License.

Preferred:
National Phlebotomy Certification;
Certified Medical Assistant;
Certified Nursing Assistant;
Emergency Medical Technician. Other certifications will be evaluated individually. Prior military or blood‑banking experience may be considered as a substitute.

• Potential hazard due to exposure to blood or other infectious materials.
• Blood Bank of Alaska follows OSHA Blood‑Borne Pathogens Standards.
• Ability to stand for long periods and lift up to 50 lbs.

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