IT Support Services Supervisor

IT Support Services Supervisor
Golden Valley Electric Association, Fairbanks, AK

Salary: $87,309 per year (Grade 11 DOE)

Lead a dynamic IT support team, manage incident and problem prioritization, and foster a culture of innovation and excellence.

• Supervise a team of full‑time IT support staff.
• Prioritize and resolve incidents and manage problem resolution.
• Document processes, maintain a knowledge base, and provide training to end users.
• Collaborate with other departments to enhance IT service delivery.
• Oversee project management, software installation, maintenance, and training services.
• Promote a culture of continuous improvement and excellence.

• Four‑year degree in a related field or equivalent experience.
• Minimum of four years experience in desktop or personal computing.
• Experience working with end users in a computing environment.
• Experience with documentation and training in a computing environment.
• Demonstrated supervisory experience.

• Strong documentation and training skills.
• Excellent problem‑solving and interpersonal skills.
• Proficiency with Windows, macOS, and mobile operating systems.
• Knowledge of ITIL best practices.

• Defined Pension
• 401(k) match
• Health insurance
• Life insurance
• Short and long‑term disability
• Annual leave and bereavement leave
• Wellness program, including fitness reimbursements

GVEA is a 3,292‑mile electric cooperative serving communities throughout Alaska.

Please fill out our online, mobile‑friendly application.

Background check and drug/alcohol screening are required before a final offer.