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IT Support Services Supervisor

Job in Fairbanks, Fairbanks North Star Borough, Alaska, 99712, USA
Listing for: Golden Valley Electric Association
Full Time position
Listed on 2025-12-12
Job specializations:
  • IT/Tech
    Systems Administrator, IT Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 87309 USD Yearly USD 87309.00 YEAR
Job Description & How to Apply Below

IT Support Services Supervisor
Golden Valley Electric Association, Fairbanks, AK

Salary: $87,309 per year (Grade 11 DOE)

Overview

Lead a dynamic IT support team, manage incident and problem prioritization, and foster a culture of innovation and excellence.

Responsibilities
  • Supervise a team of full‑time IT support staff.
  • Prioritize and resolve incidents and manage problem resolution.
  • Document processes, maintain a knowledge base, and provide training to end users.
  • Collaborate with other departments to enhance IT service delivery.
  • Oversee project management, software installation, maintenance, and training services.
  • Promote a culture of continuous improvement and excellence.
Qualifications
  • Four‑year degree in a related field or equivalent experience.
  • Minimum of four years experience in desktop or personal computing.
  • Experience working with end users in a computing environment.
  • Experience with documentation and training in a computing environment.
  • Demonstrated supervisory experience.
Skills & Knowledge
  • Strong documentation and training skills.
  • Excellent problem‑solving and interpersonal skills.
  • Proficiency with Windows, macOS, and mobile operating systems.
  • Knowledge of ITIL best practices.
Benefits
  • Defined Pension
  • 401(k) match
  • Health insurance
  • Life insurance
  • Short and long‑term disability
  • Annual leave and bereavement leave
  • Wellness program, including fitness reimbursements
Company

GVEA is a 3,292‑mile electric cooperative serving communities throughout Alaska.

How to Apply

Please fill out our online, mobile‑friendly application.

Background check and drug/alcohol screening are required before a final offer.

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