Audio and Video Technicians

Job Title

Audio Visual, Video Systems Technician

Fairbanks, AK, US

Administration
- Information Technology

This position is responsible for the management and day‑to‑day operations of all audio visual (A/V) and video communications equipment to include video teleconferencing, digital signage and broadcast presentation. The role provides direct technical and customer support for all A/V and video equipment, manages vendor relationships, scheduled maintenance and ongoing improvements to support long‑term organizational goals. It assists the Senior A/V Engineer with new installations, upgrades, enhancements and documentation of A/V policies, procedures and training.

The technician also supports the configuration, operation, and troubleshooting of online meeting platforms such as Microsoft Teams, Zoom, and Webex, ensuring seamless integration with A/V systems for hybrid meetings, webinars, and remote collaboration.

• Set up and install A/V and VTC equipment such as microphones, speakers, video screens, projectors, video monitors, recording equipment, wiring, cables, sound and mixing boards for events and functions.
• Set up and operate A/V and VTC equipment and lighting.
• Monitor sound feeds to ensure quality, test and resolve equipment issues, diagnose and correct media system problems.
• Coordinate audio feeds and broadcast images, mix sound inputs and remote feeds.
• Compress and digitize audio and video data. Duplicate audio and video data and convert ideas into outlines, storyboards and images.
• Ensure safe storage and integrity of data, and keep equipment clean and ready for deployment.
• Maintain inventory of equipment using the current ITSM solution.
• Field incoming request tickets from end users needing A/V, Live Event, and VTC support.
• Conduct research into software application products and services in support of development and purchasing efforts.
• Participate in the design, development, and delivery of A/V and VTC training programs/classes.
• Record, track, and document the problem‑solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
• Configure and support online meeting platforms (e.g., Microsoft Teams, Zoom, Webex) for virtual and hybrid events, ensuring compatibility with A/V systems and VTC equipment.
• Provide end‑user training and technical support for virtual collaboration tools, including troubleshooting connectivity, audio/video quality, and platform features.

• Perform other duties as assigned.

• College diploma in computer science, information systems, or four years equivalent work experience in computers and/or electronic communications. Certifications preferred.
• In‑depth hands‑on knowledge and experience with enterprise and desktop applications, including MS operating systems, MS productivity software, and the ability to train users.
• Two (2) years of experience in the field of audio visual equipment and/or video teleconference arena and electronic equipment maintenance and repair.
• Must pass background check pursuant to Federal Indian Child Protection and Family Violence Prevention Act requirements and State of Alaska background check.

• Broad knowledge of SIP, audio/video equipment, techniques and multimedia communication standards.
• Experience working in a team‑oriented, collaborative environment.
• Computer skills; basic troubleshooting skills, hardware upgrades, RAM, video, sound, SCSI and multimedia cards.
• Knowledge and ability in installation, maintenance, and operation of audio visual equipment for event broadcasting.
• Software installation and updating, Windows OS, file cleanup.
• Ability to conduct research into software development and delivery concepts and technical application issues.
• Ability to develop and interpret technical documentation from training and end‑user procedures.
• Ability to effectively prioritize and execute tasks in a high‑pressure environment.
• Ability to document procedures and practices.
• Strong analytical and problem‑solving abilities, good customer service skills, and excellent written, oral, interpersonal, and presentational skills.
• A/V Certification, A+ Certification and any Microsoft certifications preferred.
• Familiarity with Microsoft Teams, Zoom, Webex, and other virtual meeting platforms, including setup, troubleshooting, and user support.
• Ability to integrate online meeting platforms with A/V hardware and software for seamless hybrid meeting experiences.

Entry level

Full‑time

Design, Art/Creative, and Information Technology

Non‑profit Organizations