Driver Supervisor

Join to apply for the Driver Supervisor role at Durham School Services
.

Durham School Services is part of Summit School Services, a company that is committed to providing the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations.

• Supervises day‑to‑day activities of drivers and monitors to ensure compliance with operational requirements for safe bus operations, including compliance with corporate safety training processes and practices.
• Provides support, advice and guidance to drivers and monitors in responding to a variety of issues (e.g., customer complaints, bus and/or worker safety, time‑off requests), assesses situations and determines appropriate course of action (e.g., additional training, counseling) to prevent further occurrences.
• Works collaboratively with Driver Recruitment in the hiring process for drivers by providing information to attract qualified candidates, arranging interview facilities, and interviewing.
• Ensures a positive work environment for drivers and monitors by providing coaching, mentoring and non‑safety related training to promote high employee motivation and morale and commitment to company values and excellence in customer service.
• Collects and audits employees' time sheets.
• Monitors on‑time performance.
• Prepares and submits required reports in a timely manner.
• Supervises compliance with Company policies and/or processes; discusses any breach of policy and procedure noted with General Manager.
• Evaluates the performance of all direct‑report personnel on a regular basis according to company policy.
• Administers appropriate employee discipline as necessary.
• Exhibits the highest ethical best practices and personal integrity; shares concerns about suspicious or inappropriate behavior with supervisor or manager.
• Other duties as assigned.

• High School diploma or equivalent; some college preferred.
• 5+ years’ work experience required, with 3 years in ground transportation industry preferred; can be waived with a minimum of 1‑year supervisory experience. College education can be substituted for up to 2 years required work experience.
• Knowledge of service promise, services, capabilities, policies, procedures and practices to effectively manage drivers/monitors in various locations.
• Proven supervisory expertise and knowledge of related methods, practices and techniques.
• Computer literacy, preferably in word processing and spreadsheets; excellent interpersonal skills; well‑developed written and verbal communication skills.
• Relationship building skills to support and advise to maintain effective working relationships and collaborate to develop strategies/solutions.
• Oral and written communication skills to effectively coach and mentor.
• Well‑developed multi‑tasking, time and priority management skills to balance conflicting demands related to customer care and routing.

• Medical, dental, vision, basic life insurance coverage.
• Holiday pay and PTO accrual.
• Retirement savings plan enrollment.

Summit School Services has a zero‑tolerance policy on conduct that is incompatible with its policies and values, including sexual exploitation and abuse, harassment, abuse of authority, and discrimination. Summit School Services is committed to promoting the protection and safeguarding of all children and passengers.

At Summit School Services, our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

Summit School Services LLC’s independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer.

The pay rate range, and most other terms and conditions of employment, vary between different sites, geographical markets, customer/contractual terms and positions.