Supervisor, Food & Beverage

Supervisor, Food & Beverage

Department: Food and Beverage

Employment Type: Seasonal - Full Time

Location: Fairbanks Princess Riverside Lodge

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

The Food and Beverage Supervisors are an integral part of the Food and Beverage Management team. You will oversee day-to-day restaurant operations, providing excellent service to our guests including answering inquiries and effectively handling complaints while maintaining professionalism and a friendly, positive attitude that supports HAP service excellence values. This position supervises and motivates team members in line with company standards.

• Supervises food and beverage staff and the activities of the food and beverage operations and services.
• Monitors and tracks sales and recommends strategies to achieve sales and performance goals.
• Carries out management responsibilities in accordance with the Company’s policies, objectives, and applicable government laws and regulations.
• Ensures all venues are always presentable and ready for service.
• Handles guest complaints according to provided guidelines.
• Provides coaching and guidance to seasonal FOH F&B team.
• Conducts regular checks of cashier’s paperwork, deposits, tips, and correctly closes out the POS system.
• Hold pre‑shift meetings with all FOH Team Members.
• Partners with F&B leadership team to uphold safety, service, and company expectations.
• Maintains a safe and healthy work environment by following company standards and sanitation guidelines.
• Contributes effectively to a positive guest experience while maintaining a professional attitude and appearance.

• Proficiency in the use of computer business applications, with working knowledge of computerized point of sales (POS) systems.
• Minimum age of 18 years required to serve alcohol in the State of Alaska.
• Must pass a pre-employment background check.
• Minimum age of 18 years is required to reside in company housing, where available.
• Must be eligible to work in the United States.
  Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

• Must have or be able to obtain a valid Alaska Food Handler’s Card.
• Must have or be able to obtain a valid alcohol safety card for the State of Alaska.
• Ability to organize and prioritize work, maintain attention to time constraints, while working in a team or group environment.
• Ability to work in a fast‑paced environment with multiple tasks and external influences.
• Ability to work independently with minimal supervision while achieving daily goals.
• Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards.
• Ability to stand/walk/work on feet for a minimum of 8 hours per day.

• Travel – FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program
• Experience – Of a Lifetime!
• Rewards & Incentives
• Community Service
• Employee Activities
• Professional Growth

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.