CASE MANAGER

Ensures compliance with standards in evaluation, assessment, treatment, and service delivery to consumers of FNSB E/I. This position provides case management services for consumers and collaborates with management to ensure the delivery of quality services.

Job Duties:

• Interviews and screens consumers for services.
• Provides advocacy and referral services and serves as a liaison with community agencies.
• Creates and maintains consumer files according to established policies and procedures.
• Compiles and submits monthly, quarterly, and annual reports as required.
• Works as part of a team providing quality care while following departmental policies and procedures.
• Works well under pressure, meeting multiple and conflicting deadlines, and demonstrates cooperative behavior with colleagues, supervisors, and consumers.
• Provides information to the public regarding the program.
• Attends relevant training sessions.
• Performs other job-related duties as assigned.

Necessary Knowledge, Skills, and Abilities:

• Familiarity with human resources policies and procedures.
• Ability to report to work timely.
• Knowledge of customer service concepts and practices.
• Understanding of and sensitivity to diverse cultures and lifestyles, including cross-cultural communication styles.
• Proficiency in operating a personal computer with various software.
• Ability to manage multiple priorities and tasks to meet deadlines.
• Strong oral and written communication skills.
• Ability to establish and maintain cooperative relationships with colleagues, supervisors, and consumers.
• Ability to work independently and as part of a team.

Minimum Qualifications:

• High School diploma or equivalent.
• Two years of experience in the social service field.
• Effective working with diverse cultures and lifestyles, especially the Alaska Native population.

Preferred Qualifications:

• Associate’s degree in behavioral health, human or social services, counseling, or related fields.

• Entry level

• Full-time

• Other

• Individual and Family Services