SOCIAL WORKER​/CASE MGR II

• Assesses consumer needs based on their needs, limitations, and desires.
• Develops a case plan with the consumer.
• Maintains constant communication with the consumer.
• Maintains consumers confidence and protects operations by keeping information confidential.
• Coordinates and provides services that are client centered.
• Provides trauma-informed, culturally competent holistic services to victims.
• Develops and maintains client case records.
• Handles case assignments, drafts a service plan, reviews case progress and determines case closure.
• Works with consumers and appropriate community agencies to coordinate and facilitate services for consumers.
• Assists consumers in making informed decisions by acting as their advocate.
• Attends court proceedings, if necessary.
• Actively participates in team review of records and cases.
• Follows policies and procedures, participates in quality reviews, reporting needed changes.
• Provides information to the public regarding the program.
• Provides case management/file documentation for individual caseload and submits biweekly and quarterly reports in a timely manner.
• Provides outreach and support services, i.e., mobile advocacy.
• Develops professional relationships with other Federal, State, and Tribal agencies, in order to develop resources for consumers.
• Performs other duties as assigned.

• Knowledge of health, social services, legal issues, and other general/local services throughout the Fairbanks area.
• Ability to learn and apply program/agency operating policies and procedures.
• Ability to report to work in a timely manner.
• Ability to operate computers utilizing a variety of computer software and ability to type. Ability to complete digital and paper forms accurately.
• Understanding and sensitivity to diverse cultures and lifestyles, and ability to work effectively with Alaska Native populations.
• Skill in managing multiple priorities and tasks concurrently and meet deadlines.
• Skill in oral and written communication.
• Skill in establishing and maintaining cooperative and respectful working relationships with children, parents, supervisors, and other employees.
• Ability to work independently as well as with teams.
• Ability to effectively present instruction and/or information to individuals, staff, administrators, and the public.

• Bachelors Degree in Social Work
• Minimum two (2) years of work experience in case management OR
• Minimum two (2) years of direct service to the targeted population or similar experience
• Strong understanding and sensitivity to diverse cultures and lifestyles, with demonstrated experience working effectively with Alaska Native populations.

• Masters Degree in Social Work

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work is generally sedentary, requiring routine walking, standing, bending, and carrying of items weighing less than 25 lbs. Most work is performed in an office setting with a wide variety of people with differing functions, personalities, and abilities. The office is a non-smoking facility with outside smoking areas. The work requires local travel between various program components of FNA which may involve exposure to extreme weather conditions.

Works in an environment where protection of consumer confidentiality is essential. The work may require crisis interventio with troubled consumers, which may put the incumbent at risk of physical violence. Personal Protective Equipment will be provided where/when needed.

Position receives direct supervision from immediate supervisor; however, incumbent is expected to effectively perform day-to-day activity as denoted within job description. Work will be monitored through weekly meetings, monthly reports, and regular communication with your supervisor. General guidelines for operations are based on program requirements and the general policies and procedures of FNA.

No supervision requirements for this position.

Impact at the program level is high. The programs level of compliance with program standards is directly affected by the effective…