Center Operations Supervisor

Center Operations Supervisor (COS)

The Center Operations Supervisor (COS) is an exempt role responsible for providing comprehensive day-to-day operational support within the center. This position partners closely with the Director of Clinical Operations to ensure efficient execution of daily operations and consistent delivery of high-quality service to our clients, BTs/RBTs and families.

Key Responsibilities:

• Manage and maintain daily staff schedules to ensure appropriate coverage and efficient center operations
• Oversee and maintain accuracy of Central Reach data and documentation
• Support authorization tracking, monitoring, and updates to ensure services remain active and compliant
• Coordinate and oversee facility-related needs to ensure a safe, organized, and functional environment
• Assist with hiring processes, including coordination of interviews, onboarding, ongoing training support and hiring support tasks
• Provide administrative support to the clinical leadership team, including training coordination and staff development initiatives
• Support supervision, mentorship, and onboarding processes for new and existing employees as needed
• Ensure smooth day-to-day operational flow and elevate issues appropriately to leadership

This role is essential in maintaining operational excellence, supporting clinical teams, and ensuring the center runs efficiently and effectively.

Schedule Requirement: Must be available Monday–Friday, 7:00am-3:30pm

Pay: This is a salaried role and pay is based on experience. Starting salary is 50,000/yr

Benefits:

• Competitive pay
• Competitive bonus structure
• Daily mentorship and hands‑on support
• Career growth opportunities
• Health insurance, dental, vision, and wellness programs
• 401(k) with company match
• PTO and paid holidays, including 3 floating holidays
• Tuition discount opportunities through Capella University
• Daily Pay — choose when you get paid
• Positive, supportive, and collaborative team culture ions

Why Join Blue Sprig?At Blue Sprig and our affiliated companies, we are on a mission to change the world for children with autism — and our team is at the center of everything we do. Our talented and passionate employees help deliver high-quality ABA therapy while building meaningful careers. As a Certified Learning Organization, we are committed to ongoing professional development.

We proudly provide ABA therapy services in 140+ centers across 19 states nationwide. Our Core Values Our Playing Field Is Level for All We Welcome Why, and Why Not We Are Judicious, Not Judgmental We Embrace the Rules, Not the Status Quo We Are Passionate and Compassionate We Are Puzzle Solvers on a Mission Additional Information For the safety and security of our clients, this position requires a background check, which may include criminal history and driving record reviews in compliance with applicable laws.

Job Duties and Responsibilities include the following. Other duties may be assigned.

• Oversee reception: greeting families and team members, answering calls, receiving mail;
• Manage and maintain appropriate building access or security through accurate and current authorized pick‑up, manage access control (approved guardian, and Team Member present in building);
• Rescheduling of services and managing communication of schedule changes, cancelationmanagement: day of schedule changes, calling families, and Team Member callouts;
• Intake assessment scheduling support (and setup family portal as needed);
• Ensure Central Reach data elements remain updated and accurate. Examples may include schedule changes, timely conversion of appointments, pipeline dates in metadata fields, client and staff profiles, documentation management reports etc., daily.;
• Payroll support: coding & timekeeping compliance, converting…