Studio Experience Coordinator
Listed on 2026-01-01
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Administrative/Clerical
Office Administrator/ Coordinator -
Customer Service/HelpDesk
Customer Service Rep, Office Administrator/ Coordinator
Position:
Studio Experience Coordinator
Location:
In-Person/Fairburn, GA
Status:
Part-time (11-16 hrs per week)
We are a thriving dance studio in Fairburn, GA dedicated to providing high-quality dance education and fostering a love for the arts among students of all ages. With a passionate team and a commitment to excellence, we aim to create an inclusive, inspiring environment where dancers can grow artistically and personally.
Role OverviewThe Studio Experience Coordinator serves as the welcoming face and ambassador of Norma’s Academy of Dance. This role embodies our studio’s culture and ensures every student and parent feels seen, supported, and part of our community. The coordinator communicates clearly, represents the studio’s values with professionalism, and provides exceptional customer service. They maintain smooth daily operations, support instructors, uphold accurate studio systems, and handle administrative tasks with efficiency and initiative to create a seamless, positive experience for all families.
Key ResponsibilitiesPerform opening and closing procedures to ensure the studio is prepared, clean, stocked, and secure at the start and end of each shift.
Warmly greet every student and parent, maintaining a calm, welcoming, and professional environment.
Answer parent questions clearly and confidently across key areas: classes, policies, enrollment steps, and studio logistics.
Support smooth drop-off, pick-up, and lobby flow.
Reinforce studio policies and expectations with kindness and consistency.
Serve as the primary point of contact during your shift, embodying NAOD’s culture and values.
Respond to all inquiries during your shift (phone, CRM messages, email, in-person) with accuracy and professionalism.
Support the full trial experience: prepare materials, greet/escort families, ensure they feel welcomed and informed, and help convert trials into registered students.
Guide families through registration steps, dress code, and uniform purchases.
Fulfill merchandise and uniform orders through Square.
Maintain an organized, stocked, and professional front desk area.
Monitor hallways and transitions to support smooth class flow.
Oversee evening dismissal procedures and distribute handouts as needed.
Update lobby signage, flyers, and studio boards weekly or as needed.
Confidently navigate studio software (Studio Pro/Studio Sync — training provided).
Oversee the Student of the Month program and ensure pictures are taken.
Make retention check-in calls to new families.
Run weekly outstanding balance reports and follow up with families.
Execute upsells for events, additional classes, workshops, and merchandise.
Assist the Enrollment Manager by collecting accurate information from new families during trials and registrations.
Set up and maintain registration lists for events, clinics, and workshops.
Promote upcoming events to families during front desk interactions.
Assist with parent and student check-in at NAOD paid events.
Provide exceptional hospitality during events to create memorable experiences.
Respond to emails during your shift using approved templates and tone.
Maintain timely communication with the Director and Enrollment Manager.
Uphold and model NAOD’s culture, values, and expectations at all times.
Demonstrate initiative by noticing issues early and offering solutions.
Protect confidentiality and handle sensitive information responsibly.
Learn dancers’ names and build positive, professional relationships with families.
Create a welcoming, high-level customer experience that results in happy families who value the studio and provide positive feedback in surveys and online reviews.
Support enrollment, retention, and student frequency by confidently guiding families through trials, registration, policies, and upsell opportunities.
Prioritize purposeful, helpful in‑person interactions while maintaining productivity and completing all administrative tasks on time.
Qualifications- Previous experience…
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