Inside Sales Support Representative

Inside Sales Representative (Remote - Central or Eastern Region)

Location:

Atlanta, GA

Base pay range: $37,000.00 - $50,000.00 (1 week ago)

• Excellent benefit package which includes medical, dental and vision
• Paid vacation, paid holiday & 401K company match after one year that vests immediately upon participation
• Collaborative, dynamic work environment within a fast‑paced awesome company

• Provides support via phone, email, and live chat to manufacturer representatives, distributors, company sales representatives, consumers and internal employees.
• Efficiently utilizes systems and resources for stock status, purchase order processing and inquiries, purchase order changes, delivery dates, general questions, and application of products.
• Resolves product/service problems and provides follow‑up to ensure satisfactory resolution.
• Meets and/or exceeds departmental KPIs within a team environment to increase customer satisfaction.
• Works diligently to achieve self‑development KPIs.
• Utilizes TOTO’s internal operating system, web‑based order management tools, shipment tracking/freight estimation tools, etc. to efficiently process purchase orders, track shipments, and review supply/demand.
• Understands different shipping options and the customer requirements to effectively communicate specific shipping requirements for specialized services.
• Maintains proficient knowledge to answer customer inquiries regarding key features, functions and benefits of TOTO’s products; maintains a working knowledge of product warranties, spare parts and components.
• Remains diligent in reviewing and understanding product bulletins, sales programs, sales bulletins and lead times.
• Works with the Claims department to ensure all claims are processed in a timely manner as it relates to reshipping products.
• Represents TOTO to the general public and customer base with the utmost professionalism; provides accurate, courteous and timely information when responding to customer concerns, comments and/or questions.

• Minimum Education Level: GED / High School Diploma and some college.
• 2 to 3 years of customer service experience / inside sales support.
• Excellent interpersonal, verbal and written communication skills.
• Exposure to a CRM tool, or similar software, is a plus.
• Comfortable speaking with the general public, possesses good problem‑solving skills, empathy, ability to multitask and reliable internet.
• Attention to detail, accuracy, Excel experience, organization skills, information retention, outstanding follow‑up skills, and a customer‑first attitude.
• Bilingual English / Spanish is a plus.
• Office environment, open floor plan with individual workstations.

TOTO considers all applicants for employment without regard to race, religion, gender, sexual orientation, national origin, age, disability, or status as a U.S. military veteran in accordance with federal law. In addition, TOTO complies with applicable state and local laws prohibiting discrimination in employment wherever it maintains facilities. TOTO also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.

TOTO is committed to a drug‑free workplace.