General Manager

General Manager – Ascent Hospitality

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Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we’re not about numbers…we’re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we’re constantly looking for individuals who work well together for a unified purpose. For our leadership, we’re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others, and trendsetters who excel at challenges and change.

Ascent Hospitality is looking for a uniquely qualified hospitality leader to join our team as a General Manager! The General Manager is responsible for managing daily hotel operations to deliver outstanding guest service and financial profitability; leading, directing, and managing all hotel operations including budgeting, forecasting, strategic planning, service initiatives, and balanced scorecard performance. The role oversees service quality, operational efficiency, guest satisfaction, and standard compliance, and serves as the primary liaison with hotel owners and corporate entities.

• Competitive Salary
• Health, Dental, Vision, Life Insurance, and other supplemental options
• 401k with employer match
• Paid PTO
• Uniforms provided for most positions
• Team Member Hotel Discount Program

• Manages all sources of revenue including rooms, housekeeping, food and beverage, engineering, and other departments. Ensures all departments are profitable and maintain strong working relationships.
• Assist in the development and implementation of Sales and Marketing Program and Quarterly Sales Strategy Reports.
• Actively participates in Sales discussions, meetings, plans and Sales calls. Knows key account executives and business base. Knows monthly production levels for each sales person on the staff.
• Involved in community and/or government affairs.
• Creates the hotel’s annual budget and monitors the performance of the hotel throughout the year.
• Manage the hotel through a hands‑on approach, motivating employees, ensuring employee development and retention and conducting regular employee meetings.
• Ensure outstanding guest service and the adherence to all brand standards.
• Protect the hotel and its assets through enforcing and maintaining a preventative maintenance program.
• Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
• Comply with all corporate accounting procedures.
• Inspects property daily and enforces the implementation of actions toward the safety, comfort, and cleanliness of the hotel and guest satisfaction.
• Conducts daily Huddle to include all employee.
• Holds weekly Leadership meetings with agenda.
• Selects, trains, and directs department managers and supervisors and other employees as necessary keeping them well versed in all policies and procedures.
• Monitors performance, develops and guides employees in career paths.
• Conducts performance appraisal and personal development plans for management staff and takes action for disciplinary measures as needed; responsible for maintaining proper and confidential Human Resources files (i.e., personnel files, medical files, investigative files).
• Aggressively reduce accidents and minimize workers’ compensation and unemployment claims.
• Remain highly visible and be readily available for guests at all times.
• Take initiative to offer assistance or answer questions throughout the hotel.
• Thoroughly understand and implement the brand service culture.
• Adheres to action plans and budget concepts (revenues, costs, etc.).
• Safeguard the realization, tracing and adjustment of deviations.
• Develops actions for improvement and cost savings.
• Coordinate planning of Management team with regard to time‑tables, work schedules, recruitment and training of employees.
• Available to work front desk shifts as needed (minimum 2 days) when running below 30 % occupancy.
• Involvement and follow up on all guest complaints, incidents and…