Senior Manager, Member Engagement

Job Title:

Senior Manager, Member Engagement
Job Group: 5

Reports to:

VP, Membership & Engagement
Salary range: 94,700 – 130,200
FLSA Status:
Exempt

Job Location:

Remote eligible

The Senior Manager, Member Engagement is responsible for owning and advancing IEDC’s member engagement strategy, strengthening relationships across IEDC’s membership, driving engagement, and ensuring members experience tangible value from their participation in affinity groups and other membership programs. This role leads the design, execution, and improvement of engagement strategies to retain current members, increase engagement, and support targeted recruitment efforts in collaboration with the Membership team.

• Implement and oversee member engagement programs, affinity groups, and peer networks that foster connection, learning, and value across IEDC’s membership.
• Ensure all engagement activities deliver high-quality, consistent experiences, align with organizational priorities, and support membership retention and long-term value.
• Support volunteer leaders with structured tools, training, and processes to strengthen community participation and leadership pipelines.
• Help ensure that engagement touchpoints reinforce a seamless member journey from onboarding through renewal.
• Own the overall health, effectiveness, and sustainability of IEDC’s engagement ecosystem, including affinity groups, peer networks, and volunteer leadership structures.

• Monitor and analyze member behavior and participation trends to identify engagement gaps and opportunities.
• Contribute member insights to journey mapping, segmentation, and persona development efforts, and apply these frameworks to improve engagement programs and touchpoints.
• Track and report on key engagement metrics, including program performance, volunteer activity, and retention indicators.
• Use data insights to recommend adjustments to engagement programs and inform decision-making by division leadership.

• Collaborate with Marketing & Communications, Professional Development, and Emerging Practices teams to integrate member engagement components into content, campaigns, and learning pathways.
• Work with the Emerging Practices team on content and programmatic opportunities – including the ERC Catalyst Network, international peer exchanges, and immersive learning experiences—and support the development of a master affinity group content calendar.
• Coordinate with events teams to ensure member engagement priorities are reflected in conferences, webinars, seminars, and other virtual programs.
• Serve as a consistent advocate for member needs and experiences across the organization.

• Supervise staff or contractors supporting engagement, communities, and member experience initiatives.
• Develop work plans, manage timelines, and ensure accurate, timely, and high-quality delivery of engagement activities.
• Maintain documentation, processes, and standard operating procedures that support effective and scalable engagement operations.
• Completes other duties and related projects as assigned.

• Bachelor’s degree in business, nonprofit management, communications, marketing, or related field required; equivalent combination of experience considered.
• 5-7 years of experience in membership, community engagement, volunteer management, or related work within a non-profit or association environment.
• Demonstrated experience managing member or customer engagement programs, peer networks, or communities of practice.
• Prior experience collaborating cross-functionally with marketing, education/professional development, or events teams.
• Supervisory experience is strongly preferred (staff, interns, or contractors). Experience using data and analytics to evaluate program performance and inform decision-making.

• Proven ability to build relationships and foster community across diverse audiences, particularly in working with volunteer leaders and member groups.
• Excellent communication…