Front Desk Administrator

Seeking a Front Desk Administrator to join our 4-person, in-office operations team.

The right candidate is a problem-solver and multi-tasker with tech savvy
. This position requires a confident, calm and can-do individual. This position occupies the front desk and is key in delivering a friendly and professional first impression for Matthews, Carter and Boyce.

Our 100-person CPA firm in Fairfax, VA has been named to Accounting Today's "Best Accounting Firms to Work for" list for many years, as well as "A Top 10 Best Firms for Women". Great people, challenging and fast-paced work, friendly professional services environment, beautiful offices in a great location.

This is a position with a variable schedule and therefore will be paid on an hourly basis. If 40 hours/week is exceeded, hourly pay would be earned at time-and-a-half. Hours/week will be approximately as follows:

• 40+
  ** hours/week during our “
  Busy Seasons
  ”from approx. January 1 – May 15 and from August 15 – October 15 (6 ½ mos. of the year
• 27 ½ hours/week during our “
  Non-Busy Season
  ”from approx. May 16 – August 14 and from October 16 – Dec 31 (5 ½ mos. of the year)

** Availability required for some overtime hours during heavy deadline season (February - April). There will periodically be some Saturday hours to support the team, for which adequate advance notice will be given. This position is fully on-site at our Fairfax office.

Client Relations (25%)

• Greet clients, assist them with tax information / tax package, navigate them to conference rooms, and offer and provide refreshments as they wait.
• Contact clients and inform them their tax return is ready, via email and/or phone.
• Coach client through electronically signing documents.
• Receive and route phone calls to the appropriate department and staff.

Staff Relations (5%)

• Work with staff to resolve any problems and concerns.
• Fill request for special projects, (i.e., create mailing labels for remote staff, staff name tags and changing office name plates)
• Post and order busy season meals

Shipping and Receiving
- Shipping (25%)

• Courier service
• Client Pick-ups
• USPS and Fed Ex Mail
• Confirmation Letters
• Marketing requests

Receiving (15%)

• Organizer Intake
• USPS and Fed Ex Mail

Other including (30%)

• Monitor Operations Mailboxes
• Inventory and restock kitchen supplies
• Must be able to lift 25 pounds

The above listed daily tasks remain but are greatly reduced in the non-busy season. Special projects will often get tackled as time permits during this timeframe.

• Project calm and professional demeanor. Pleasant “telephone voice” and experience using multi-line phone systems in receptionist capacity.
• Proficiency with eFax, CCH Axcess and MS Office Programs including Outlook, Word, Excel, PowerPoint, and PDF document creation/conversion.
• Ability to type approximately 65 WPM; excellent proofreading, grammar, organizational skills, and attention to detail.
• Ability to take direction, ask appropriate questions and complete tasks independently within deadline dates in most efficient manner.
• Experience performing data input into various firm and third-party systems.
• Thrive and enjoy multi-tasking and working in a fast-paced, deadline-driven environment, with aptitude for quick learning.
• Strong interpersonal skills and organization skills.
• Friendly team player who is helpful, respectful, outgoing, and positive.

This position reports directly to Client Services Team Lead/Office Manager
and supports areas overseen by the MCB CFO and Director of People Strategy.

• United States (Required)