Student Spaces Specialist

The University Libraries foster innovation, creativity, and imagination by facilitating and preserving access to scholarship and information, providing expert consultation in the research process, and actively teaching the effective and critical use of information. The Access & Resource Management (ARM) division works across the libraries to support the University’s strategic goals and plan by acquiring, managing, and providing access to scholarly resources that enhance curricular and research needs.

The division manages the lifecycle of the University Libraries’ scholarly collection from budget development to point of ordering to provision of access and all associated maintenance and assessment. The division is comprised of three departments:
Collection Management, Discovery Services, and Access Services.

The Student Spaces Specialist supports the circulation and user services functions of the information desk and manages student spaces and the related booking system. The position serves as a departmental lead within Access Services regarding Fenwick library facilities issues. Participates in the development, recommendation, implementation and administration of Access Services policies, procedures, and processes. This position participates in internal and external collaboration on security issues and on committees and/or work groups as required to share knowledge, develop best practices, and advance the work of the Libraries.

• Provides customer service at the Fenwick Library service desk on the Fairfax campus, including circulation services and basic reference service;
• Maintains knowledge of circulation operations, policies and procedures in order to provide courteous service assistance to patrons;
• Explains and enforces library and departmental guidelines, policies, and procedures to provide accurate and satisfactory service and/or information to patrons;
• Responds to and resolves routine and progressively complex inquiries regarding library services, rules, regulations, policies, and procedures;
• Uses discretion and independent judgment to help resolve issues and provide exceptional service; and
• Serves as the lead in charge of library facilities and services when staff in library administration and/or supervisor are not available, and opens or closes Fenwick Library and/or work weekends as assigned.

• Manages study room bookings and student spaces in Fenwick Library, including managing the reservation system for the department;
• Interacts with library patrons to answer questions, resolve complaints, etc.;
• Reports problems with software or equipment to appropriate parties (DSS, physical plant, Admin coordinator, etc.);
• Tracks and maintains headcount data on a weekly basis to ensure all information regarding student space usage;
• Works with the User Services and Experience Coordinator and Facilities Manager to identify and adjust student spaces for noise levels and furniture needs;
• In conjunction with supervisors, determines best practices to ensure room access equitability (cancellations, exceptions, policy changes, etc.);
• Manages Fenwick Library’s Lost & Found: weekly, transfers Lost & Found items from the Information Desk to Access Services storage area, boxes previous week’s items and sends to Campus Police; and
• Maintains familiarity with Campus Police’s policies regarding lost items and sends items in adherence with their policies.

• Serves as the Access Services point of contact for facilities management, supporting facilities-related needs and issues as needed in coordination with Access Services managers and the Facilities and Operations Manager;
• Coordinates student workers for facilities management-related tasks and projects; and
• Reports building, facilities-related, or security issues using library and university processes and systems to engage Facilities or other appropriate departments as needed.

• High school diploma or equivalent;
• Library work experience;
• Experience with library systems (such as Alma) and research resources (such as EBSCO, JSTOR, Pro Quest, etc.);
• Experienced remaining calm and arrive at fair and equitable solutions in a customer service environment;
• Experience collaborating within and outside of department to achieve common goals;
• Demonstrated ability to meet deadlines and manage competing priorities for self and others;
• Effective communication and…