Fairfax Automotive Service Advisor - Experienced

Fairfax Automotive Service Advisor - Experienced

Join to apply for the Fairfax Automotive Service Advisor - Experienced role at Ted Britt Ford Automotive Group

Position Summary: We are seeking a knowledgeable and customer-focused Service Advisor to join our Ford dealership team. The Service Advisor serves as the primary liaison between customers and the service department, helping to assess vehicle needs, recommend services, and ensure an outstanding customer experience from drop-off to delivery.

We

Offer:

• Competitive Pay
• Ongoing professional training
• Excellent benefits package including
  • Medical
  • Dental
  • Vision
  • Life, Long Term Disability, Critical Illness, Accident Insurance
  • Legal Shield
  • 401(k) and profit-sharing plan with employer match
  • Paid Holiday, Sick and Vacation Time

Key Responsibilities:

• Greet customers in a friendly and professional manner on arrival.
• Clearly explain vehicle concerns and recommended maintenance or repairs.
• Prepare and review repair orders and obtain proper authorizations.
• Communicate with technicians to determine service needs and timelines.
• Provide accurate estimates of costs and completion times to customers.
• Keep customers informed of vehicle status during service.
• Coordinate transportation options, such as shuttle or loaner vehicles.
• Conduct active delivery by reviewing work performed and answering customer questions.
• Promote dealership services and maintenance programs.
• Resolve customer concerns promptly and professionally.
• Follow dealership and manufacturer guidelines for warranty and recall procedures.
• Ensure high levels of CSI (Customer Satisfaction Index) performance.

Essential Functions (ADA Compliance): To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:

• Stand and walk for long periods during the workday.
• Occasionally lift and move up to 25 pounds.
• Use a computer, phone, and dealership software systems regularly.
• Enter and exit vehicles frequently.

Driving Requirements:

• Valid driver’s license and clean driving record.
• Ability to drive both automatic and manual transmission vehicles is a plus.

Work Environment:

• Fast-paced service drive and office environment.
• Occasional exposure to noise, vehicle exhaust, and outdoor elements.

Qualifications:

• High school diploma or equivalent required; associate or technical degree preferred.
• Prior automotive service advisor or customer service experience strongly preferred.
• Working knowledge of vehicle systems, service writing, and warranty processes.
• Strong communication, sales, and organizational skills.
• Ability to multitask in a busy environment while maintaining professionalism.
• Experience with dealership management software (e.g., CDK, Reynolds & Reynolds) is a plus.