Client Service Representative

Position: Client Service Representative I
Client Service Representative I

US-VA-Fairfax

Job : 33771
Type: Full-Time
# of Openings: 1
Category: Customer Service/Support
VA - Fairfax-G Mason Univ-MS

About the Role

Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction.

Your Impact

Main Responsibilities:

- Promptly informs supervisor of potential problems or customer concerns.
- Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
- Strong focus on providing good customer service.
- Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
- Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
- Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
- Site responsibility and location of coverage may change based on client and/or division needs.
Copy/Print Production/Copy Center:

-Responsible for prompt and accurate reproduction of all print requests.

-Reviews electronic file for print readiness, prints documents, punches, binds, assembles, sorts, laminates and performs pre-delivery quality control check.

-Receives, logs, delivers and tracks all activity for reporting purposes.

-Responds to customer requests.

-Performs routine upkeep and basic maintenance of equipment.

-Records and tracks customer inquiries and fulfillment of requests.

-Performs daily convenience care functions as needed.

Mail/Courier Services:

-Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail.

-Tracks courier and accountable items (Fed Ex, UPS, Certified Mail, etc).

-Researches and routes unidentified and generic mail.

-Receives, logs, delivers and tracks messenger items.

-Responds to customer requests.

-Performs routine upkeep of equipment.

-Records and tracks customer inquiries and fulfillment of requests.

About You:
The Skills & Expertise You Bring

Please note:

this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
- Basic computer skills/technical knowledge.
- Ability to multitask and prioritize in order to meet deadlines.
- Good customer service and communication skills.
- Ability to work with minimal supervision.
- Ability to work OT as needed.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
- Ability to lift up to 50lbs.
- Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

We are providing the anticipated rate for this role: $17.20 - $23.37 hourly.

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility.

To learn more about Canon, visit us at  and connect with us on Linked In at

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