Customer Service Representative II - Part Time

Responsibilities

Responsible for overseeing events and classes held at a variety of locations (Stacy

C. Sherwood Community Center, Old Town Hall, Blenheim Interpretive Center, and Green Acres) and for maintaining the city's facilities as assigned. Position reports directly to the Operations Manager.

An essential part of the duties of this position involves customer service-oriented work and includes managing the front desk of the centers (Green Acres, Old Town Hall, Stacy

C. Sherwood Community Center, Blenheim Interpretive Center, and City Hall), analyzing current processes and creating/implementing new processes to streamline operations, providing group and one‑on‑one trainings to CSR I staff, late night event support on weekends, building audits, contract audits, and ensuring events are properly staffed along with organizing scheduled cleanings.

This position also involves rotational weekend rental work where the position becomes point of contact for troubleshooting any issues that arise, customer support, CSR I support, and managing any non‑emergency communications to relevant entities including AC/HVAC maintenance, non‑emergency communication with police, contracted cleaning communications, and communication with the Assistant Facilities Manager and Operations Manager.

This position must anticipate the citizen/patron needs, as the Customer Service Representative is the first employee to interact with anyone coming inside our centers. Delivering friendly customer service with knowledgeable answers is of utmost importance.

Work is performed under the general direction of the Facility Coordinator and Operations Manager. Work is reviewed through conferences and reports for overall effectiveness and efficiency. Involves customer service-oriented work and includes managing the front desk of the centers, unlocking rooms for classes, rentals and community groups scheduled to use the location assigned.

Setups, break‑downs, stacking of tables and chairs and taking out trash are examples of some of the physical work that is required.

Handles registration of classes, printing of rosters, room schedules and class evaluations.

Takes care of reserving facilities, answering phones and inquiries from the public.

Interacts with prospective clients, showing the premises and answering questions regarding rental of the facilities.

Will be trained to operate audio‑visual equipment for potential rentals.

Check rooms and locking up after use.

Greet public in a friendly manner and offer assistance as needed upon entering facility.

Unlock rooms for classes, rentals and community groups scheduled to use the assigned location.

Setups, break‑downs, stacking of tables and chairs and taking out trash for