Customer Service Representative

Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Completes daily routine tasks and responsibilities to support the Customer Service department or programs. Shift: 9:30 AM – 6:00 PM EST

• Supports customer to submit and process transactions
• Assists customer with identifying and resolving processing issues and website access inquires
• Supports inbound calling, outbound calling, email, web chat and outreach to customers
• Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. All cases shall be logged in a web-based agent desktop application
• Meet Quality Assurance Requirements and other key performance metrics

• High School Diploma or GED
• 0-2 years of customer service or public relations experience.

• Ability to successfully adapt and perform during times of high call volume.
• Ability to provide effective customer service and deal tactfully and courteously with the public.
• Strong written and verbal communication skills.
• Strong listening ability to interpret and clarify information being provided by customers.
• Strong commitment to providing quality service.
• Ability to foster a good working relationship and rapport with customers.