Assistant Account Relationship Specialist

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Professional Washington DC, Fairfax, VA, US

6 days ago Requisition

Salary Range: $21.00 To $24.00 Hourly

ASSISTANT ACCOUNT RELATIONSHIP SPECIALIST

Jani-King of Washington D.C. | Fairfax, VA

Build Relationships. Protect Retention. Support Every Account.

Jani-King International is the global leader in commercial cleaning franchising, with over6,500 franchisees and 120 regional offices worldwide
. For more than
55 years
, we've partnered with top organizations across healthcare, education, hospitality, stadiums, government, retail, and more — delivering professional cleaning services and unmatched customer satisfaction.
We are seeking a relationship-focused
Assistant Account Relationship Specialist to join our
Jani-King of Washington D.C. team, supporting Customer accounts across the
Fairfax, VA area. This role supports the Account Relationship Specialist in building strong relationships and protecting Customer retention across an assigned portfolio of accounts — a great entry point into account management.

As an Assistant Account Relationship Specialist, you'll work alongside an experienced Account Relationship Specialist to help maintain Customer satisfaction, resolve concerns early, and support a positive working relationship between Customers and their assigned Unit Franchisees. You'll get hands-on exposure to relationship management, retention strategy, and quality assurance — with real mentorship along the way.
This is a role built for people-first professionals who thrive on trust-building and follow-through. We'll teach you the operational side — inspection standards, service protocols, and safety requirements — so you can grow into a well-rounded account management professional.

• Serve as a point of contact for assigned accounts, providing responsive and professional service to Customers.
• Conduct regular site visits and Customer meetings to reinforce satisfaction and identify concerns before they escalated.
• Respond to Customer concerns with urgency, using Jani-King policies and procedures to protect account relationships.
• Build and maintain positive working relationships with Unit Franchisees as a day-to-day point of contact.

• Help monitor assigned accounts for early warning signs of dissatisfaction.
• Support the Account Relationship Specialist in resolving at-risk Customer relationships before they result in cancellation.
• Track and communicate retention risks and account status to the Account Relationship Specialist and regional leadership.

• Assist in coordinating new and transfer account launches, including scheduling walkthroughs with Unit Franchisees and Customers.
• Help place new and transfer accounts with the most qualified Unit Franchisees based on capability and capacity.
• Monitor new accounts closely during the initial period to confirm service stability and Customer satisfaction.

• Perform routine inspections of Customer sites to confirm adherence to service standards (training provided).
• Document findings, provide actionable feedback to Unit Franchisees, and follow up to confirm corrective measures are implemented.
• Reinforce OSHA guidelines, PPE requirements, and safe work practices.

• Assist Unit Franchisees with training, problem resolution, scheduling support, and operational guidance.
• Maintain accurate records of site visits, inspections, service issues, and Customer communications.
• Attend team meetings and…