Customer Service Representative Job Fairfax area,Virginia USA,Customer Service/HelpDesk

Job Description & How to Apply Below

Key Responsibilities:

Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web
Communicate clearly and concisely with on-the-road employees to give instructions and assistance
Answer incoming and make outgoing customer telephone calls.
Receive and resolve, within established guidelines, customer questions and concerns.
Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales
Track customer information and concerns and enter data into database
Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment
Maintain new account files
Work with supervisors to ensure that all missed stops and special pick ups are completed daily
Provide timely and accurate information regarding missed stops or other customer concerns
Generate call-in work orders for drivers
Download, distribute and answer all customer inquiries received via email
Take web request and process payments by phone
Process customer payments via internet and take cash payment’s as needed
Enter new subscription residential accounts into system
Run credit checks on new customers
Complete verification form, service agreement and pricing matrix on all commercial accounts for changes, new and cancelled
Key all new/cancelled accounts into Tower system and verify in system
Scan all contracts into system and maintain records of them
Assist in completing the Affir... maintain a positive attitude, and promote the GFL Environmental image by focusing on cooperation, employee partnership and positive telephone and email manners
Ensure the customer service area is neat and orderly and ensure proper greeting of all visitors.
Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors
May provide back up assistance for Office Coordinator
Perform other duties and responsibilities as required or requested by management

Requirements:

High School Diploma or GED
One (1) to Two (2) years customer service call center experience

Knowledge, Skills and Abilities:

Ability to implement solutions to general and specific customer concerns.
Ability to work in fast-paced environment, meet time deadlines and perform under pressure.
Possess good organizational skills and record keeping skills.
Possess ability to speak and communicate effectively with customers and employees both verbally and in writing.
Proficient in Microsoft Outlook, Microsoft Word and Excel.
Good problem solving ability.
Excellent data entry skills.

Physical/Mental Demands:

Ability to stand, sit, walk, use hands and fingers, talk and hear.

Visual Requirements:

include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Working Conditions:

Work in indoor office environment 95% of the time.
Noise level is usually moderate.

Customer Service Representative

Job Description & How to Apply Below

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