Field Service Engineer; Translogic

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It has come to our attention that a glitch in our system is causing several posted positions to be incorrectly labeled as being located in Denver, Colorado. This in turn is causing the corresponding postings on Linked In and Indeed to incorrectly display Denver as the job location. This position is located in the Virginia / Washington D.C. area, not in Colorado.

We sincerely apologize for the confusion, and are making every effort to correct this technical difficulty as quickly as possible.

Make an impact At Swisslog Healthcare, Field Service Technicians are critical to our customer care and support initiatives. Our Field Service Engineers are on the front-line, interfacing with our customers on a daily basis, keeping their systems up and running, ensuring optimal system performance, and improving patient safety, which in turn allows doctors and nurses to focus on critical patient care in hospitals across North America.

Field Service Engineers perform all Customer Support duties and responsibilities relating to Swisslog Healthcare products, including preventive maintenance, corrective maintenance, warranty service, emergency service, on-call service, start-up of current systems, operator maintenance and user training, and promotion of company products and services as required. This individual will perform all Customer Support Duties and Responsibilities relating to Swisslog Healthcare's Transport Automation systems (pneumatic tubing systems), including:

• Provide scheduled preventive maintenance services to contract customers in assigned area.
• Provide on-demand corrective, 24/7 emergency, and paid services to customers in assigned area as required.
• Provide start-up services on Translogic Systems as assigned.
• Assist with start-up services on new Swisslog products as required, working closely with the assigned Installation Specialists.
• Report product quality issues to assigned Senior Field Service Engineer and/or Customer Care Manager and file quality reports as directed/required.
• Train Swisslog customers on system and light maintenance operations.
• Promote parts orders, provide recommended parts lists to clients and recommend inventory stocking levels to customers as required.
• Conduct periodic customer care visits to monitor product performance and rights by ensuring customer satisfaction.
• Maintain accountability/inventory of assigned spare parts (crash kit) and customers’ consignment inventories when inventories are contractually maintained by Swisslog.
• Assist all customers within assigned area with parts orders, consumables, repair and return of defective parts, and requests for information pertaining to their systems.
• Advise Customer Care Manager of any problems or opportunities that arise within their হাঁ area of responsibility.
• Ensure that required administrative paperwork, Service Work Orders, Expense Reports and Downtime Reports, and start-up logs are properly filled out and processed in a timely manner.
• Communicate and share information with sales personnel and support personnel as it relates to their assigned customer base.
• Exercise proper care찪 accountability of all assigned company property, be mindful in spending company’s money and resources responsibly, and exercise proper care and responsibility when working with customers’ property and/or facilities.
• Maintain a clean and professional appearance at all times when working with customers.
• Adhere to and strictly enforce all company safety policies and procedures.
• Attend required training programs to keep currently on system updates.
presenti.

• Vocational school, related military experience, or job experience equivalent.
• 1-3 years field service experience with electro-mechanical products.
• Successful candidates will have an effective communication style/extensions trust and satisfaction.
• Ability to read blue prints, schematics and wiring diagrams to extract necessary technical information.
• Exceptional interpersonal skills (customer service skills) and communication skills.
• PC Computer software and hardware literate/Windows…