Patient Access Associate

Job Description

Inova OBGYN – Fairfax Prosperity is looking for a dedicated Patient Access Associate 2 to join the team. This is a full‑time position, Monday to Friday, from 8:00 a.m. – 5:00 p.m. As Patient Access Associate 2, you will adhere to Inova Health System's 'Service Excellence' standards while admitting/scheduling patients, conducting insurance verifications, and providing financial counseling. To help achieve our mission, you will ensure patient safety by demonstrating effective problem‑solving and communication skills.

Engaging in active listening when dealing with a customer complaint is of vital importance.

Inova is consistently ranked as a national healthcare leader in safety, quality, and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

• Committed to Team Member Health: medical, dental, and vision coverage, plus a robust wellness program.
• Retirement: matches the first 5% of eligible contributions starting on your first day.
• Tuition and Student Loan Assistance: up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: 25 mental‑health coaching or therapy sessions per person, per year, at no cost.

• Express sincere concern and empathy when dealing with customer complaints.
• Access appropriate systems/services to confirm insurance coverage or other payment methods.
• Communicate scheduling changes to patients, staff, physicians, and patient representatives promptly and professionally.
• Identify and communicate payroll authorization and referral requirements to patients.
• Explain insurance benefits and patient liability using appropriate communication methods/styles.
• Report safety hazards/violations and take appropriate action to protect the environment and guests until help arrives, if necessary.
• Deliver an acceptable volume of work with high accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
• Recognize when a problem needs to be escalated and involve others in the problem‑solving process when additional input is needed.

• Education:
  
  High School Diploma or GED.
• Experience:
  
  1 year of healthcare patient access experience, or 1‑year experience in healthcare revenue cycle, or a bachelor’s degree.

• Bilingual in Spanish.

We are Inova, Northern Virginia's leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world‑class healthcare to the communities we serve. Our people are our greatest asset, making us a national leader in safety, quality, and patient experience. From best‑in‑class facilities to professional development opportunities, we support them at every step, constantly striving to shape a more compassionate future for healthcare.

Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy‑related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.