Prescription Access Specialist; Human Service Worker II

Job Announcement

At the CSB we are dedicated to making a positive impact in the community we serve. We are seeking an individual who is passionate about supporting others and has the skills to navigate the complexities of public assistance programs. As a key member of our team, you will conduct interviews by engaging with individuals both in-person and over the phone to identify eligibility for benefit programs and facilitate benefits enrollments and renewals by assisting CSB individuals throughout the application process.

Provide follow-up support, working closely with individuals, families, and service providers to ensure benefit determinations are made in a timely manner. Collaborate effectively, maintaining close communication with individuals and other service providers to deliver comprehensive support. The successful candidate will have the ability to read, comprehend, apply, and explain standard business material and complex public assistance policies and procedures. Must have proficient skills with Microsoft products and the ability to navigate other applications.

Be able to access and evaluate data to ensure that established deadlines are met and prioritize multiple and varied tasks. Must have excellent customer service skills and the ability to resolve conflicts and think independently.

Here are some of the benefits CSB employees enjoy:

• Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home - including Spanish, Asian/Pacific Islander, Indo-European, and many others. We encourage candidates who are bilingual in English and another language to apply for this opportunity. A foreign language skills stipend of up to $1560/year (full-time) may be given for qualified bi-lingual employees.
• The CSB provides clinical supervision for employees who are registered as licensed eligible mental health in one of the following areas:
  Licensed Clinical Social Worker, Licensed Professional Counselor, Licensed Clinical Psychologist, Licensed Marriage and Family Therapist, Licensed Substance Abuse Treatment Practitioner or Licensed Nurse Practitioner.
• In addition, to recognize and reinforce the importance of professional development and enhance future recruitment of licensed professionals, if approved, the licensure supervisors will receive a stipend of $1,500 paid out biweekly over a 12-month period whether for one or more Department of Health licensure candidates.
• License/Certification Reimbursement – Reimbursement for job related licenses and/or certifications once per year.

• To find out more about the benefits of working with Fairfax County Government, please visit the CSB Careers Page.

• Maintains knowledge of current public assistance and employment policies and applies, explains and interprets federal, state, and local policies to clients, service providers, attorneys, the public, and other interested parties;
• Conducts in-depth interviews of clients to determine and reassess eligibility of clients for financial, publicly supported medical services and/or medical public assistance programs;
• Performs client needs assessments to aid in making appropriate referrals to other services;
• Works with clients to assist with gathering the information required to establish eligibility;
• Compiles and maintains data and documents and may prepare written narratives to support eligibility determinations;
• Ensures timely processing of applications to meet client needs and program policy mandates;
• Authorizes public assistance (e.g., medical aid, financial assistance, food stamps) based on client circumstances and public assistance program requirements;
• Uses various forms of automated technology to document, obtain, and verify information, to generate reports, and to authorize benefits and services for clients; providers, attorneys, the public, and other interested parties;
• Assists clients in obtaining the resources necessary to meet emergency needs;
• Assists clients in obtaining services and coordinates these with other service providers as needed;
• Coordinates and manages clients' participation in a variety of services;
• Partici…