Medical Front Desk Associate

• 401(k)
• Health insurance

AFM Family & Internal Medicine is looking for a friendly and organized Medical Front Desk Associate to be the welcoming face of our practice in Fairfax, VA. This is a fantastic opportunity to join a patient-centered medical team where your administrative skills and positive attitude make a real difference every day.

• Greet and check in patients in a professional and welcoming manner
• Schedule, confirm, and manage patient appointments using medical scheduling software
• Verify patient insurance eligibility and collect co-pays at time of service
• Accurately enter and update patient demographics and medical records in the EHR system
• Answer and route incoming phone calls, take messages, and respond to patient inquiries
• Coordinate referrals, authorizations, and communication between patients and clinical staff
• Maintain a clean, organized, and HIPAA-compliant front desk environment

• Prior experience in a medical front desk, healthcare administrative, or patient services role preferred
• Familiarity with EHR/EMR systems and medical scheduling software
• Knowledge of medical insurance verification and co-pay collection processes
• Strong communication and interpersonal skills with a patient-first attitude
• Ability to multitask and stay organized in a fast-paced clinical environment
• Understanding of HIPAA regulations and patient confidentiality requirements
• High school diploma or equivalent required; medical office certification a plus

AFM Family & Internal Medicine is a trusted primary care practice serving the Fairfax, VA community with compassionate, comprehensive healthcare for patients of all ages. Our patients choose us for our personalized approach and dedication to long-term health and wellness. We pride ourselves on fostering a supportive, team-oriented work environment where every staff member is valued and empowered to grow.