Senior Customer Technical Support Specialist; Help Desk
Job in
Fairfax, Fairfax County, Virginia, 22032, USA
Listed on 2025-11-06
Listing for:
Enhanced Veterans Solutions
Full Time
position Listed on 2025-11-06
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
EVS seeks a Senior Customer Technical Support Specialist (eCRAFT: Operations Support III – OS3) to provide advanced Help Desk and customer support services across NSWCDD networks. The position will support IT service continuity, user satisfaction, and technical problem resolution.
Responsibilities- Provide Tier II/III troubleshooting using tools such as BMC Remedy or Service Now.
- Manage service tickets, document resolutions, and ensure compliance with SLAs.
- Escalate complex issues and collaborate with network/system teams for resolution.
Work is non-remote and will be performed on-site at the Naval Surface Warfare Center, Dahlgren Division (NSWCDD), Dahlgren, VA.
Employment will begin upon contract award
.
- Six (6) years of professional experience in DoD or Federal Help Desk environments.
- Experience using ITSM tools (Remedy, Service Now) and troubleshooting enterprise IT issues.
- Certification
Required:
IAT III (CASP+, CCNP Security, CISA, GCED, or GCIH). - Clearance Required: SECRET (T3).
Equal employment opportunity, including veterans and individuals with disabilities.
PI
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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