Field Engineer; Level 2

Join to apply for the Field Engineer (Level
2) role at GRS Technology Solutions

1 week ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Fairfax, VA

Full time position, minimum 40 hours per week

Security +, Network +, MS 500

GRS is a technology consulting firm that has been supporting small-medium sized businesses in the Washington, DC area since 2014. We are a fast growing, high paced IT Managed Services provider. We believe that everyone should have access to high-end, enterprise-level IT solutions, and that is exactly what we provide. We hire only high energetic, positive, team players that love being challenged and are always looking to grow.

Our team represents our core values and delivers high-level client support as well as contribute to our team camaraderie and spirit. We provide the best customer experience; our clients should be able to hear you smile over the phone! We have a team that does not back down from a challenge and gets satisfaction from contributing to the overall success of the company.

To be part of our team you must accept the above and have answered yes to the questions below. Do you get great satisfaction from contributing to the overall success of the company? Do you enjoy using technology to automate processes? Do you work well under pressure and always show up with a positive attitude?

The candidate must follow instructions well, but also be able to take the initiative. Must have excellent customer service skills and manage time well working with multiple clients at the same time. Should be able to multi-task, prioritize and meet tight deadlines. Should be fair, flexible, get along well with others, and be a good listener. Must be punctual, reliable, and take good notes.

Has the ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members. Possesses the ability to deal effectively with stressful situations. Lastly, continue self-training to preserve professional viability.

Our unique company benefits include great healthcare, Vision, and dental plan options with ADP Total Source. We offer 401k retirement planning opportunities, Flexible Spending Accounts, Long-Term Disability, Life Insurance, and paid time off. Cutting-edge training opportunities, company lunches, company retreats, special company events and celebrations, all in all a modern, cozy, on the edge of the loop type of work environment!

The Field Engineer will oversee troubleshooting and managing tickets within client SLA parameters. You will be the face of the company when interacting with clients on-site. Professionalism is of the utmost importance. This person will be required to have good communication skills and is able to work under stressful situations. Creating, maintaining, following up and closing tickets will be a priority as well as managing client appointments.

You will be assisting with projects and proactive client work.

• Helpdesk and Call queue support
• On-site support for clients
• Troubleshooting applications (ex. Microsoft applications, client exclusive applications)
• Troubleshooting printers, phones, general workstation issues, and network connection issues.
• Aid with Projects on-site
• Setting up servers, computers, network equipment, phones, and printers during on-site visits.
• Proactive support – as needed
• Downloading and installation of applications
• On-boarding/Off-boarding computers
• Hardware assembly and disassembly (upgrading hardware)

• Provide helpdesk support and work on escalated tickets
• Identify the ticket priorities and work on tickets in order
• Assist with proactive maintenance
  • Network devices
  • Servers
  • Backup Maintenance (Barracuda)
  • Meraki troubleshooting
• Assist Sr. Engineers on Small/Large projects
• Documentation of every new detail regarding our clients
• Provide quality and profitable services as agreed under GRS SLA
• Ensure that systems, processes, and methodologies are followed according to company…