Service Desk Analyst II - Fairfax

"We will succeed by providing the best service , driven by the most effective operation and smartest technology."

Experience :

- 2+ Years

Vacancy :

- 1

Location :

- Fairfax County USA

Salary :

- Negotiable

Job Type :

- Onsite

Job Description:

Minimum/General

Experience:

Provides Service Desk or Network Operations level I support. Shall have experience providing level 1 phone support, customer service experience and desktop support knowledge and skills. Minimum two years’ experience in the field.

Functional Responsibilities: Works closely with service desk and NOC staff and supervisors to provide level 1 support directly to customers in Microsoft windows-based desktop environment. Strong communication skills required. Performs full lifecycle of Incident management activities in context of a professional service desk

Minimum Education: HDI Service Desk Analyst certification and Microsoft DST or equivalent certificate required.

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