More jobs:
Customer Technical Support Specialist; Help Desk
Job in
Fairfax, Fairfax County, Virginia, 22032, USA
Listed on 2025-12-01
Listing for:
Enhanced Veterans Solutions
Full Time
position Listed on 2025-12-01
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Description
EVS is seeking a Help Desk Customer Service Support Specialist to join us on a proposal effort. The Customer Technical Support Specialist (Help Desk) provides Tier I/II support using tools such as BMC Remedy and Service Now. Responsibilities include troubleshooting user issues, tracking incidents, resolving trouble tickets, and escalating complex issues as necessary. Candidates must demonstrate two (2) years of experience providing technical support in Federal, DoD, or industry environments.
Work is not remote and will be performed on-site at the Naval Surface Warfare Center, Dahlgren Division (NSWCDD), Dahlgren, VA.
Employment would begin upon contract award.
Requirements- Clearance:
Active Secret - Certification: IAT Level II (e.g., CompTIA Security+, CCNA Security, or equivalent)
- Work Location:
On-site; not remote
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