Service Desk Analyst II - Fairfax
Listed on 2025-12-02
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support
"We will succeed by providing the best service , driven by the most effective operation and smartest technology."
Jobs (Current Openings) Service Desk Analyst II ( 2+ years exp.)- Fairfax CountyExperience :
- 2+ Years
Vacancy :
- 1
Location :
- Fairfax County USA
Salary :
- Negotiable
Job Type :
- Onsite
Job Description:
Minimum/General
Experience:
Provides Service Desk or Network Operations level I support. Shall have experience providing level 1 phone support, customer service experience and desktop support knowledge and skills. Minimum two years’ experience in the field.
Functional Responsibilities: Works closely with service desk and NOC staff and supervisors to provide level 1 support directly to customers in Microsoft windows-based desktop environment. Strong communication skills required. Performs full lifecycle of Incident management activities in context of a professional service desk
Minimum Education: HDI Service Desk Analyst certification and Microsoft DST or equivalent certificate required.
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