IT Field Support Technician

IT Field Support Technician

Location:
Laurel, MD

Sheehy Auto Stores – Proud recipient of the 2024 Richmond Times Dispatch & Washington Post Top Workplaces Award!

At Sheehy Auto Stores, we believe technology drives success—and so do the people behind it. As an IT Field Support Technician, you’ll be the go-to expert ensuring our team stays connected and productive. If you love solving problems, thrive in a fast-paced environment, and want to grow your career with a Top Workplace, this is your opportunity.

• Respond quickly to help desk inquiries, delivering remote and on-site support that keeps operations running smoothly.
• Diagnose, troubleshoot, and resolve hardware, software, and network issues with confidence and precision.
• Install, repair, and maintain PCs and related systems—your work directly supports our employees’ success.
• Document all tickets in the Help Desk system for clear communication and accountability.
• Provide exceptional customer service, adapting to new tools and techniques to enhance user experience.
• Configure equipment, operating systems, and software following SOPs to ensure seamless onboarding.
• Communicate technical information clearly to end-users and collaborate with teammates.

• Education:
  
  High school diploma required;
  Bachelor’s degree preferred.
• Experience:
  
  1–3 years in help desk or IT support roles.
• Certifications:
  
  CompTIA A+ or Network+ preferred.
• Technical
  
  Skills:
  
  Strong knowledge of Windows, Active Directory, networking, and Office Suite (Word, Excel, Outlook).
• Connectivity Expertise:
  Familiarity with Ethernet, WiFi, TCP/IP, and VPN.
• Domain Environment:
  Experience supporting desktops in a domain environment.
• Flexibility:
  Willingness to work occasional evenings/weekends during peak periods (audits, emergencies, fiscal year-end).
• Physical Ability:
  Ability to lift/carry up to 50 lbs.
• Legal Requirements:
  Authorized to work in the U.S.; able to pass background screening, Motor Vehicle Record check, and drug test.

• Health, Vision, and Dental Insurance.
• Paid Training & Career Growth Opportunities.
• 401(k) with profit sharing.
• Work with a team that values innovation, collaboration, and excellence.

Ready to make an impact? Apply today and help us keep Sheehy Auto Stores moving forward!