Research System and Business Analyst

Research System and Business Analyst

Job :

Department: Office Rsrch Innov and Econ Impact

Classification: Info Technology Spec 2

Job Category: Classified Staff

Job Type: Full-Time

Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)

Workplace Type: Remote Eligible

Sponsorship Eligibility: Not eligible for visa sponsorship

Pay Band: 05

Salary: Salary commensurate with education and experience

Criminal Background Check: Yes

The Office of Sponsored Programs (OSP) is responsible for establishing and nurturing a dynamic environment which will maximize external funding for research, scholarly, and creative pursuits while ensuring that the University’s financial, contractual, and regulatory exposures are minimized. OSP provides guidance and support to the university community in its research efforts and creates an administrative environment which fosters the creative process and ensures protection of the University’s financial and contractual obligations.

The Research System and Business Analyst position for the Research Administration Management Portal (RAMP) in the Office of Sponsored Programs handles the functional, technical, and business management for the Huron Research Suite (HRS), which is a Software as a Service (SaaS) system. This includes performing ongoing system monitoring, testing, and maintenance; serving as the primary daily support for the system to provide guidance to users and resolve any issues that arise;

coordinating and following up on issues with the vendor support team; and maintaining all system documentation, business processes, and training resources. This position works closely and collaboratively with the OSP team, PIs, unit administrators, ITS, and central offices on these tasks.

• Supports the research administration system, serving as a key resource in system analysis, ongoing maintenance, testing, and modification;
• Performs regular system analysis to translate technical and business requirements into functional specifications;
• Continually monitors system and conducts regular technical and functional system testing to validate performance and usability;
• Develops, coordinates, executes, and validates test plans for software upgrades, modifications, and new features to verify effect on existing features and functions and ensure desired results are achieved to meet business needs;
• Contributes business process expertise and solutions to users aligned with system functionality to meet and enhance business needs and user requirements;
• Identifies changes needed to system and explores feasibility;
• Reviews system data for accuracy, and ensures integration feeds and processes run accordingly, working to resolve any issues identified;
• Develop, validate, and maintain various reports generated within system;
• Serves as the primary customer service contact for help tickets and customer support requests with troubleshooting system;
• Provides functional assistance and solutions to business problems, working with users to diagnose, review, and resolve incidents.;
• Identifies issues that need to be communicated, posts user alerts, and assists with implementing temporary "workarounds" when system issues effect operations;
• Determines causes of unusual occurrences, and applies standard practices to implement solutions;
• Escalates problems for resolution as needed, collaborating with vendor partner through vendor support system;
• Manages ticketing systems and follows-up regularly on unresolved issues;
• Keeps track of all system expirations and certificates and coordinates needed updates;
• Regularly assigns and updates user roles/permissions and maintains/updates all system settings;
• Regularly review business processes to ensure alignment with delivered system functionality to maximize utilization of system and streamline procedures;
• Maintains and updates business process documents for users and other technical and functional system documentation as changes occur;
• Collaborates with various subject-matter experts to assess system needs and identify required outcomes;
• Consults with users and collects feedback regarding system to define additional business needs;
• Works with team to…