CIBC Senior UX Designer​/Toronto Canada

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered  team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit

As an integral part of the CIBC's Digital Platforms and Client Engagement group's Frontline Experience team, and reporting to the Sr. Manager, User Experience, the Sr. UX Designer will support and facilitate the development of CIBC Frontline experience across multiple digital properties. The Sr. UX Designer is a master storyteller, user experience evangelist and creative problem solver. You can drive design objectives and deliver innovative concepts while maintaining brand & design standards to ensure cross-site consistency.

You’re passionate about inclusive design, usability and performance. You enjoy keeping abreast on the latest design trends and collaborating with cross-functional teams to deliver optimal design solutions and a cohesive/compelling experience for our clients. At CIBC we enable the work environment most optimal for you to thrive in your role you’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-2 days per week on-site, while other days will be remote.

• Concepts & Designs – As a Sr. UX Designer you will lead the development and manage the end-to-end UX/UI process to deliver creative digital design concepts and solutions for CIBC Frontline digital properties. This includes participating in design workshops, as well as developing storyboards, sketches/wireframes, prototypes, mockups and visual assets.

• User Research & Usability Testing – Participate and contribute planning usability testing & stakeholder interviews with the intention of incorporating the feedback into concept and/or application development.

• Standards & Guidelines – You will help define, create and maintain the CIBC Frontline design and standards documentation to help enforce CIBC’s brand coherence, accessibility standards and cross-site consistency.

• Project Delivery – Define and deliver the design component (e.g. wireframes, user workflows, and interaction rules) for all assigned projects by working collaboratively with key team members from various disciplines within an agile/iterative design & development environment where timely delivery of design deliverables is critical.

• Relationship Building – Build and manage complex stakeholder relationships, ensuring all partners and stakeholders are appropriately engaged for design-related deliverables. You will also act as mentor and coach to new team members and will collaborate with other Sr. Designers maturing our design practice.

• Innovation and Design workshops – You will drive activities and tasks that promote innovations during the delivery cycles and will collaborate closely with UX Strategy on ideation and early project stages with the goal to achieve a smooth and continued transition into UX Delivery.

• You have education and/or 8+ years of experience in Digital Design, UX Design and/or Visual Design, Human Computer Interaction or equivalent and have experience coordinating and leading Design Thinking Workshops at large scale with multidisciplinary teams.
• You can demonstrate advanced expertise or knowledge in Figma, Sketch, Invision, user-centered design principles, UX research methods, mobile and responsive design, inclusive design and WCAG accessibility standards.
• You’re digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because it's the right thing to do.
• Values matter to you. You bring your real self to work and you live our…