IT Manager

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Pyramid Systems is seeking an Information Technology (IT) Manager responsible for the strategic leadership, execution, and operational excellence of Pyramid Systems’ enterprise technology environment. This role ensures all IT systems, infrastructure, and services are secure, resilient, scalable, and aligned with business objectives while supporting internal operations and federal client delivery.

The IT Manager oversees day‑to‑day IT operations (cloud and on‑prem infrastructure, enterprise applications, network and endpoint security, identity and access management, collaboration platforms, and end‑user support). The role establishes and enforces technology standards, policies, and procedures; leads cybersecurity and compliance efforts; manages vendor relationships and budgets; and drives continuous improvement across IT services.

The Manager partners closely with executive leadership, business development, HR, security, and delivery teams to support company growth, enable secure operations, and ensure technology investments deliver measurable value. Strong leadership, communication, and project management skills are essential to guide the IT team and enable technology to support Pyramid Systems’ long‑term success.

• Define and execute the enterprise IT strategy aligned with Pyramid Systems’ business goals, growth plans, and federal contracting requirements.
• Serve as a trusted advisor to executive leadership on technology investments, risks, and opportunities.
• Lead, mentor, and develop IT staff and subordinate managers; establish performance goals and career development plans.
• Build scalable IT operating models that support organizational growth and evolving security needs.

• Oversee daily IT operations including infrastructure, cloud platforms, enterprise applications, collaboration tools, and end‑user support.
• Ensure high availability, performance, and reliability of systems and services.
• Establish and maintain IT service management (ITSM) processes (incident, problem, change, asset, and configuration management).
• Implement and monitor service‑level agreements (SLAs) and operational metrics.

• Lead the design, implementation, and management of hybrid and cloud‑based environments.
• Oversee lifecycle management of hardware, software, and cloud services.
• Ensure effective system integrations and data flows across enterprise platforms.
• Drive automation and modernization initiatives to improve efficiency and reduce risk.

• Lead enterprise cybersecurity strategy, including identity and access management, endpoint protection, network security, vulnerability management, and incident response.
• Oversee compliance with applicable frameworks and standards (e.g., NIST, ISO, SOC, FedRAMP‑adjacent controls as applicable).
• Partner with internal and external stakeholders on audits, assessments, and remediation activities.
• Maintain business continuity, disaster recovery, and incident response plans; conduct periodic testing.

• Manage IT vendors, managed service providers, licensing agreements, and technology contracts.
• Develop and manage the IT budget; forecast future needs and optimize cost efficiency.
• Evaluate and implement new technologies and tools to support business and security objectives.

• Work closely with HR, Finance, Security, Legal, and Delivery teams to support enterprise initiatives.
• Provide technical guidance and oversight for internal and client‑facing projects as needed.
• Communicate clearly and effectively with technical and non‑technical stakeholders.

• Manage subordinate managers and/or senior professionals who exercise significant independence.
• Often head one or more functional departments.
• Plan, conduct, and supervise complex or multiple high‑impact projects.
• Evaluate and determine changes to methods, standards, and procedures within assigned areas.
• Responsible for hiring, performance evaluations, compensation recommendations, and application of company…