More jobs:
IVR; Programmer Analyst
Job in
Fairfax, Fairfax County, Virginia, 22032, USA
Listed on 2025-12-25
Listing for:
Quantum Strides LLC
Full Time
position Listed on 2025-12-25
Job specializations:
-
IT/Tech
Technical Support, Systems Analyst
Job Description & How to Apply Below
Job Location:
Fairfax, Virginia, United States (Onsite/Offsite)
- Provide IVR, Contact and Call Center support to agencies and staff.
- Provide, plan and design Visio diagrams for call flows.
- Analyze business processes issues and problems for consultant assistance and system users.
- Conduct systems test, measurements of the systems ability to manage applications.
- Provide visual aid to demonstrate call handling and information resources to organizations.
- Provide maintenance and support to agencies on troubleshooting and system outages.
- Provide self service transactions, live support on issues and application errors.
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