Client Service Lead Representative

Overview

Client Service Lead Representative

• Location:
  
  US-VA-Fairfax
• Company:
  Canon U.S.A., Inc.
• Requisition
• Category:
  Customer Service/Support
• Position Type:
  Full-Time
• Workstyle:
  Full-Time On Site

Responsible for specific functions as a Lead or single person on site. Activities include organization, scheduling assignments for staff, and managing the daily work flow. Oversees the generation of daily and monthly departmental reports; supervises the processing of external vendor billing. Maintains and promotes positive customer relationships. Performs daily key operator and/or convenience care functions. Requires effective knowledge and use of all established policies, procedures, tools, and equipment.

Production and Workflow

• Monitors and ensures compliance with established workflow processes and procedures.
• Receives and reviews customer requests to ensure that they fully describe customer requirements and processing specifications.
• Ensures quality control of shift work (perform physical check of work, check against customer requests, check quality and consistency of processing).

Equipment Knowledge and Care

• Establishes a working familiarity with equipment capabilities; maintains all equipment to manufacturer's specifications.
• Keeps abreast of technical knowledge and skills of hardware and software through consultation, class instruction, manuals, self-training and exchange of information.

Administration and Reporting

• Performs data entry.
• Supervises supply inventory and record keeping.
• Ensures site records such as logbooks, time sheets and other reporting devices are properly used and maintained by the staff.

Results Expected

• Responsible for overall health of the account, including organization, scheduling assignments for staff, and managing the daily work flow.
• Oversee the generation of daily and monthly departmental reports; supervise the processing of external vendor billing.

Please note:

this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

• Associates degree or equivalent experience required, plus 6 or more years of related experience.
• Strong customer service and communication skills are required.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
• Must be able to lift up to 50 lbs.
• We are providing the anticipated rate for this role: $20.54 - $28.20 hourly.

Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility.

To learn more about Canon, visit us at

Who We Are:

Where Talent Fosters Innovation. We are a dedicated team committed to integrity, respect, empowerment, and making a difference in the communities we serve. Our employees have a strong work ethic and collaborative spirit. Join us to work for a global digital imaging leader with a reputation for quality and innovation.

You’ll be joining a leader in digital imaging and innovation with opportunities to make an impact and grow your career. Canon offers a competitive compensation package including medical, dental, vision, 401(k) savings plan, discretionary profit sharing, educational assistance, and more.

Full-Time On Site – This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

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