Associate Director, Technology Services

Overview

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Department:
Auxiliary Services and Operations

Classification:
Info Technology Spec 2

Job Category:
Classified Staff

Job Type: Full-Time

Work Schedule:

Full-time (1.0 FTE, 40 hrs/wk)

Location:

Fairfax, VA

Workplace Type:
On Site Required

Sponsorship Eligibility:
Not eligible for visa sponsorship

Pay Band: 05

Salary: $85,000-$95,000 - commensurate with education and experience

Criminal Background Check:
Yes

About The Department

The purpose of Auxiliary and Business Services (ABS) is to support the overall mission of the University and to improve quality of life on campus for all students and staff. ABS provides innovative services and strategic business partnerships that improve value, increase student success, and enhance financial conditions.

About The Position

The Associate Director, Technology Services serves as the senior person responsible for providing operational oversight of CASO and IT services for the University electronic security systems and for assisting in providing technical oversight for ABS. The Associate Director collaborates with all departments within the university including, members and guests of George Mason to ensure the security and safety of the Mason community.

This position will develop, implement, and manage the institution’s physical security systems.

This position is responsible for supervision of the Card Access Security Office (CASO) team and assist the Director with leading the Technology Services team in ABS. This position is responsible for the total operation and security of the electronic card access system, the University’s camera systems, as well as any other connected systems.

The Associate Director ensures that projects meet the department and divisional business needs, and current and future technologies are leveraged to its fullest. This position oversees all operations for systems and interfaces with central IT for approvals. This position ensures support is provided for systems, desktops, peripherals, and other needed equipment. Further, this position will ensure the confidentiality and security of all University information in compliance with George Mason University’s computing policies.

The Associate Director, Technology Services supervises a team of technology specialists and CASO operations.

Responsibilities

• Project/Process Management
- Plan and manage projects; documentation, project plans, schedules, resource requirements, costs and budgets, standards and procedures, quality and assurance
- Delegate project leads, manage and lead work teams as required
- Develop and manage operations, processes, and staffing for the assigned systems
- Provide oversight and management of systems within Mason Card and Card Access Security Office (CASO) to ensure systems are compliant with University and industry standards
- Monitor and manage budgets for CASO operations and Technology Services
- Manage and coordinate with the University’s security program to avoid and/or control losses and apply the processes necessary to provide a secure environment
- Develop strategies for threat/vulnerability analyses to determine the probable frequency and severity of natural and man-made disasters and criminal activity on the organization’s ability to deliver services
- Develop standard operating procedures for IT operations for the division
- Develop ways to enhance integrations with other University systems and streamline processes
- Develop, manage or conduct surveys and analyses of processes and systems to evaluate current divisional systems, procedural security, information systems security, employee awareness, and recovery capabilities

• Application/System Administration
- Oversee and manage the design, development, and maintenance of all components of assigned systems in ABS departmental enterprise systems, including overall system functionality, forms, reporting, interfaces/integrations, and other modules
- Responsible for operations and performance of assigned applications and systems
- Ensure compliance with industry standards of assigned applications and systems
- Ensure development of…