Information Management Lead

Information Management Lead

Join ECS to lead the CDM Data Service federal program under DHS CISA. This hybrid role is based in Fairfax, VA.

ECS is a leading mid‑size provider of technology services to the U.S. federal government. As the Information Management Lead, you will oversee training development, technical writing, strategic communication, and knowledge sharing for the CDM Data Service program.

• Lead a multi‑functional team of communication, design, and training specialists including technical writers, low‑code/no‑code developers, and trainers.
• Develop and implement content, information, and knowledge management strategies.
• Oversee creation, maintenance, and delivery of targeted training for external agency customers and internal stakeholder teams.
• Manage development documentation, user guides, FAQs, release notes, and customer‑facing presentations.
• Ensure consistency of style, templates, and visual identity across all program documents.
• Curate and manage digital knowledge and content platforms for searchability and retention.
• Coordinate communications to customers and stakeholders across multiple channels, tracking responses, reach, and impact.
• Guide growth and capability development of the team in alignment with program direction.

• U.S. citizenship and ability to obtain and maintain DHS (Suitability) EOD/Public Trust clearance.
• Proven experience leading cross‑functional teams in a fast‑paced operational environment.
• Bachelor’s degree in information management, communications, instructional design, or related field.
• Excellent communication and stakeholder management skills, with a track record of building effective partnerships.
• Well‑versed in information management, knowledge management, and content management methodologies.
• Experience creating clear, structured, and visually engaging documentation for technical and business audiences.
• Experience in training and curriculum design, facilitation, and learning program delivery tailored to varied audiences.
• Accomplished in providing guidance and mentorship to junior team members.
• Flexibility to adapt to changing priorities and manage multiple tasks simultaneously.
• Familiarity with communication tools and platforms, and proficiency in project management and content management software.

• Experience working in a government or defense contracting environment.
• Knowledge of and experience managing digital work spaces and knowledge repositories (SharePoint, Confluence, Teams).
• Familiarity with cybersecurity principles, data governance, agile development methodologies, or related program management frameworks.

ECS is an equal‑opportunity employer and does not discriminate on the basis of any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran, or any other status protected by applicable federal, state, or local jurisdiction law.