Salesforce Customer Service Rep

Salesforce Customer Service Rep
Remote
Pay from: $24/hr.

• Eligible for Public Trust
• 5+ years of experience work with Salesforce
• 3+ years of customer support
• Experience in handling service desk tickets related to Salesforce
• Proficiency in managing user profiles, roles, permissions, and security settings
• Detail-oriented with strong documentation abilities
• Familiar with Agile methodology is a plus
• Strong communication and problem-solving skills
• Must have a current Salesforce Administrator certification
• Bachelor's Degree from an accredited university

• Provide friendly and efficient customer support and handle service desk tickets related to Salesforce for Client end users
• Serve as a first-line troubleshooting of Salesforce-related issues, manage user profiles, roles, permissions, and security settings
• Answer and close out tickets in a timely and professional manner
• Provide all necessary documentation
• Escalate tickets when needed to ensure customer satisfaction

Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.

Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act.