Manager, Banner Central Support

Position Number:

Department: Information Technology

Classification: Info Technology Spec 3

Job Category: Classified Staff

Job Type: Full-Time

Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)

Location: Fairfax, VA

Workplace Type: On Site Required

Sponsorship Eligibility: Not eligible for visa sponsorship

Pay Band: 06

Salary: Salary commensurate with education and experience

Criminal Background Check: Yes

Posting Closes: October 23, 2026 - 23:55 EDT

Information Technology Services (ITS) is Mason’s central IT organization. We provide IT resources, systems, services, and tools to the university community.

The mission of the Enterprise Applications (EA) department is to plan, implement, and maintain integrated central and distributed information systems and associated databases that support the business needs of the University. These systems include the Banner administrative applications - System of Record (supporting student, finance, admissions, human resources, payroll, financial aid, and procurement).

The Manager, Banner Central Support reports to the Director of Enterprise Resource Planning and is responsible for leading the daily operations of the Banner Central Support team. The position supervises Banner developers and technical staff who support, enhance, and maintain George Mason’s Banner ERP system and related custom applications. This role ensures development and production support work is prioritized, assigned, completed, documented, and delivered in alignment with university needs, ITS standards, security requirements, and operational priorities.

The position provides team leadership, technical direction, stakeholder coordination, and continuous improvement for Banner customizations, reports, integrations, automation, upgrades, troubleshooting, and other enterprise application support services that enable reliable university business operations.

• Provide daily operational supervision for the Banner Central Support team, including assigning work, setting priorities, monitoring progress, and ensuring timely completion of development, maintenance, enhancement, and support activities;
• Supervise, coach, and evaluate Banner developers and technical staff; establish performance goals, provide regular feedback, complete performance reviews, and address performance or workload concerns in consultation with the Director of Enterprise Resource Planning;
• Support employee growth by identifying training needs, encouraging professional development, mentoring staff on technical and customer-service practices, and creating opportunities for staff to build expertise in Banner, reporting, automation, integrations, and related technologies;
• Conduct regular team meetings, communicate university and ITS priorities, promote collaboration, and ensure staff understand departmental standards, procedures, project expectations, and service commitments; and
• Participate in Enterprise Applications Management meetings and provide status updates, resource recommendations, risk identification, and workload reporting to support department planning and decision-making.

• Oversee the design, development, testing, implementation, and maintenance of Banner ERP customizations, extensions, reports, interfaces, scripts, jobs, and related technical solutions that support university business operations;
• Ensure assigned development work follows established coding, testing, documentation, change management, version control, accessibility, security, and quality assurance standards;
• Provide technical guidance to developers on complex Banner application issues, data structures,…